Centre Head- Andheri, Mumbai

Centre Head – FlexifyMe Physiotherapy Centre
Company: FlexifyMe Advanced Physiotherapy Clinic
Role: Centre Head
Location: Andheri, Mumbai
Experience: 2–3+ years, preferably with experience in physiotherapy, healthcare, rehabilitation, or clinic management
Employment Type: Full-Time
About FlexifyMe
FlexifyMe is a growing physiotherapy and pain-management company focused on helping patients recover from chronic pain, injuries, and movement-related conditions through evidence-based physiotherapy and advanced rehabilitation techniques.
We are looking for a Centre Head who can take complete ownership of the day-to-day functioning, clinical environment, patient experience, team performance, and growth of a FlexifyMe centre.
Role Overview
The Centre Head will be responsible for managing the centre as a whole, ensuring high-quality patient care while driving operational efficiency, team productivity, patient retention, and centre growth.
The ideal candidate should be a strong people leader with excellent communication and organisational skills, a patient-first mindset, and the ability to balance clinical quality, operations, and business performance.
Key Responsibilities1. Centre Operations
Take ownership of the overall day-to-day operations of the centre.
Ensure smooth functioning of appointments, consultations, treatment sessions, follow-ups, and patient flow.
Maintain high standards of cleanliness, hygiene, safety, and centre presentation.
Ensure all operational processes and SOPs are followed consistently.
Coordinate with management and support teams to resolve operational issues.
Monitor centre infrastructure, equipment, supplies, and maintenance requirements.
2. Team Management & Leadership
Lead, manage, and motivate physiotherapists and centre staff.
Plan staff schedules, therapist allocation, leaves, and daily responsibilities.
Conduct regular team meetings and performance reviews.
Support onboarding, training, mentoring, and development of team members.
Monitor individual and team productivity.
Build a positive, accountable, and collaborative centre culture.
Identify performance gaps and work with team members to improve them.
3. Clinical Quality & Patient Care
Ensure patients receive high-quality, ethical, and evidence-based physiotherapy care.
Monitor adherence to clinical protocols and treatment standards.
Work closely with physiotherapists to improve assessment, treatment planning, documentation, and patient outcomes.
Review patient feedback and identify opportunities to improve the patient experience.
Escalate and appropriately manage complex patient concerns.
Ensure patient records, treatment plans, progress reports, and other documentation are maintained accurately.
4. Patient Experience & Retention
Ensure every patient receives a professional, welcoming, and personalised experience.
Monitor patient satisfaction and feedback.
Track treatment adherence, follow-ups, and missed appointments.
Work with the clinical team to improve treatment-plan adherence and patient engagement.
Build strong relationships with patients and address concerns promptly.
Support long-term patient retention through quality care and effective communication.
5. Centre Growth & Business Performance
Take ownership of centre-level performance and growth targets.
Monitor key metrics such as:
New patient enquiries
Assessments/consultations
Conversion to treatment plans
Treatment-plan adherence
Patient retention
Follow-up rates
Therapist utilisation
Revenue and collections
Patient satisfaction
Identify opportunities to increase centre utilisation and patient footfall.
Work with the central marketing/business team on local growth initiatives.
Develop relationships with doctors, hospitals, corporates, gyms, sports organisations, and other relevant referral partners where appropriate.
Monitor centre performance against agreed targets and prepare regular reports for management.
6. Sales & Consultation Support
Ensure prospective patients receive accurate information about FlexifyMe's services and treatment approach.
Support the team in converting appropriate consultations into structured treatment plans without compromising clinical ethics.
Help therapists communicate treatment plans, expected timelines, follow-ups, and patient responsibilities effectively.
Track and address reasons for treatment drop-offs.
7. Reporting & Performance Management
Maintain accurate daily, weekly, and monthly centre reports.
Analyse centre performance and identify trends, gaps, and improvement opportunities.
Conduct regular reviews of operational and business KPIs.
Share insights and action plans with the management team.
Ensure timely completion of administrative and compliance-related activities.
Key Performance Indicators (KPIs)
The Centre Head will be evaluated on a combination of patient care, people, operations, and business performance, including:
Centre revenue and achievement of agreed targets
New patient acquisition
Consultation-to-treatment conversion
Patient retention and treatment-plan adherence
Patient satisfaction and feedback
Therapist utilisation and productivity
Team attendance and performance
Operational efficiency
Clinical documentation and protocol adherence
Centre hygiene, safety, and compliance
Staff engagement and retention
Required Qualifications & Experience
Bachelor's or Master's degree in Physiotherapy, Healthcare Management, Hospital Administration, or a related field.
2–4+ years of professional experience, preferably including experience in a physiotherapy clinic, rehabilitation centre, hospital, healthcare organisation, or similar setting.
Prior experience managing a team or healthcare centre is preferred.
Strong understanding of physiotherapy/rehabilitation services is an advantage.
Experience with MSK, orthopaedic, sports, or chronic pain rehabilitation is desirable.
Required Skills
Strong leadership and people-management skills.
Excellent verbal and written communication.
Strong patient-handling and relationship-management abilities.
Good organisational and problem-solving skills.
Ability to manage multiple responsibilities in a fast-paced environment.
Commercial and business awareness.
Data-driven approach to performance management.
Strong ownership and accountability.
Ability to coach and motivate clinical teams.
Professional, empathetic, and patient-first approach.
Comfortable working with targets, KPIs, and performance metrics.
What We Are Looking For
We are looking for someone who can think like an owner of the centre — someone who can ensure that:
Patients receive excellent care → therapists perform at their best → operations run smoothly → patients stay engaged with their treatment → the centre grows sustainably.
The Centre Head should be capable of being the primary point of ownership for the centre, while working closely with the clinical, operations, marketing, and management teams.
Why Join FlexifyMe?
Opportunity to take leadership ownership of a growing physiotherapy centre.
Work with a multidisciplinary and performance-oriented healthcare team.
Opportunity to contribute to clinical and operational excellence.
Professional growth and leadership development opportunities.
Exposure to both healthcare delivery and centre management.
Opportunity to be part of a growing physiotherapy and pain-management organisation.

Work arrangement
No