Live opening · Posted 6 days ago

Associate Project Manager

Birlasoft · Greater Bengaluru Area (On-site)

Linkedin No

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At a glance

The key details from the original listing.

Posted 6 days ago

CompanyBirlasoft

LocationGreater Bengaluru Area (On-site)

Work modeNo

Source

Listed6 days ago

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About the role

Description supplied by the original job listing.

Area(s) of responsibility
Required Skills & Experience
7–9 years of experience in AMS / Managed Services Delivery
Proven experience in leading AMS engagements (support + enhancements)
Strong understanding of ITIL processes (Incident, Problem, Change Management)
Experience with SLA/KPI management and governance frameworks
Hands-on experience in ticket management tools (ServiceNow, Jira, Remedy)
Experience working as Scrum Master / Project Manager in Agile environments
Strong analytical skills for KPI tracking and service optimization
Preferred Skills
Certification in Scrum (CSM/PSM) or PMP/Prince2
Experience in automation and ticket reduction initiatives
Exposure to DevOps / CI-CD / cloud-based support models
Knowledge of service delivery dashboards and reporting tools
Soft Skills
Strong leadership and team management
Excellent communication and stakeholder management
Problem-solving and decision-making capabilities
Ability to work in a fast-paced, SLA-driven environment
Qualifications
Bachelor’s degree in Computer Science, IT, or related field
Relevant certifications (ITIL, Agile, PMP) preferred
Nice-to-Have
Experience managing global delivery models (onsite/offshore)
Exposure to enterprise AMS engagements (SAP, CRM, ERP, etc.)

Work arrangement
No

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