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Digital Workplace Presales Solution Architect – Job Description
1) Role Overview
The Digital Workplace Presales Solution Architect is responsible for designing, positioning, and winning Digital Workplace / End User Services (EUC + EUS) deals by translating client business needs into scalable, cost-effective, and differentiating solutions.
2) Key Responsibilities
A. Opportunity & Requirement Management
Analyze RFI/RFP/RFQ requirements, client environment, and volumetrics (users, devices, SLAs, locations)
Identify opportunity fit, risks, and transformation levers
B. Solution Architecture (Core Responsibility)
Design end-to-end Digital Workplace solutions, including:
End User Computing (devices, OS, VDI, endpoint management)
Service Desk / Workplace Support
Collaboration platforms (M365, Google Workspace)
Workplace security & identity
Translate requirements into scalable architectures aligned to business outcomes
Ensure: Deliverability, Cost optimization, Innovation (automation, GenAI, DEX, etc.)
C. Proposal Development & Deal Shaping
Develop client-facing proposals including: Solution overview, Architecture diagrams, service descriptions, Value proposition & outcomes
Own solution strategy, pricing inputs
Define: Assumptions, Risks & mitigations, Transition approach
D. Client Engagement & Solution Defense
Conduct: Solution presentations, Q&A / clarifications
Explain technical solution in business terms
Participate in solution defense and contract discussions
Coordinate to ensure PoCs, demos, and transformations where required
E. Sales & Stakeholder Collaboration
Work closely with: Sales / Account teams, Delivery & SMEs, Finance / Pricing teams
Provide technical leadership in deal pursuit
F. Risk, Governance & Deal Closure
Perform risk assessment and mitigation planning
Lead internal solution reviews & approvals before submission
Ensure: Compliance, Competitive differentiation, Win strategy alignment
3) Scope of Digital Workplace (Expected Coverage)
The role covers:
End User Computing (EUC)
Devices (laptops, mobiles, OS platforms), Endpoint management (Intune, MECM, etc.), Virtual desktops (VDI)
End User Services (EUS)
Service desk & helpdesk, Field support, Device lifecycle / onboarding
Collaboration & Productivity
Microsoft 365 / Teams / Google Workspace, Knowledge management & digital experience
4) Skills & Competencies
Technical
Digital Workplace / EUC / EUS architecture expertise
Knowledge of:
Endpoint management
Collaboration platforms
Identity & security
Cloud awareness (Azure, M365 ecosystem)
Presales & Commercial
RFP/RFI response management
Cost modeling & pricing strategy
Proposal writing and storytelling
Competitive analysis
Consulting & Client Engagement
Strong communication & presentation skills
Translate technical solutions into business outcomes
Analytical & Strategic
Risk analysis
Solution optimization (cost vs performance)
Win themes
5) Experience Requirements
10–14 years in IT / Digital Workplace / Infrastructure
3-5+ years in Digital Workplace presales solution architect role
Strong experience in both
Workplace Managed services
Workplace transformation services
Work arrangement
Hybrid
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