Account Manager

Description
Job Title: Account Manager
Location: South Africa
Job Type: Full-Time, Remote
Working Hours: US Hours (9am-5pm EST)
Salary: R33 500 - R35 000
We're looking for a relationship-driven Account Manager who thrives in a fast-paced environment and enjoys building strong, long-term client partnerships.
This role is ideal for someone who can confidently manage multiple client accounts, coordinate with internal teams, resolve challenges proactively, and ensure both clients and contractors receive an exceptional experience
Requirements
What You'll Be Doing
Manage a portfolio of client accounts and build long-term relationships
Act as the main point of contact for clients and contractors
Resolve client and contractor queries and escalations in a timely, professional manner
Coordinate closely with internal teams to ensure smooth service delivery
Monitor account performance and maintain accurate client records
Follow up on outstanding actions and ensure tasks are completed through to resolution
Identify opportunities to strengthen client relationships and improve the overall client experience
Work across multiple systems while maintaining accuracy and attention to detail
What We're Looking For
3-5 years of experience in Account Management, Client Success, Customer Success, or a similar client-facing role
Experience within BPO, staffing, recruitment, healthcare, or professional services is highly preferred
Proven ability to manage multiple client accounts simultaneously
Experience handling client and contractor issues with a solution-focused approach
Strong communication and relationship-building skills
Excellent organizational skills with the ability to prioritize competing tasks
A proactive mindset with strong follow-through and accountability
Comfortable working independently in a remote environment
Software & Tools
Training will be provided, so previous experience with every platform isn't essential. However, experience with the following would be an advantage:
Zoho CRM
Google Workspace
Microsoft Office
Hubstaff
AI productivity tools
Technical Requirements
Strong digital literacy and the ability to learn new CRM, reporting, recruitment, and workflow systems quickly
Comfortable working across multiple platforms while maintaining accurate client and contractor records
Reliable internet connection and a professional home office setup

Work arrangement
Yes