Live opening · Posted 5 days ago

Major Incident Manager

Artech L.L.C. · Bengaluru, Karnataka, India (On-site)

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At a glance

The key details from the original listing.

Posted 5 days ago

CompanyArtech L.L.C.

LocationBengaluru, Karnataka, India (On-site)

SalaryUp to 15 INR/yr

Work modeNo

Source

Linkedin_forms

Listed5 days ago

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About the role

Description supplied by the original job listing.

If you are Interested, please fill this form: -
https://docs.google.com/forms/d/e/1FAIpQLSdrr1iAlbWgkrzfIiW4P13TGym9izzBFKZAa6QkgBbIycDi2w/viewform?usp=publish-editor
5+ years relevant experience with Bachelor's, or 3+ with Master's.
Strong IT Operations / Service Management / Customer Operations background.
Experience being the primary point of contact for customers and internal technical teams.
Strong experience handling P1/P2 critical incidents, escalations and outages.
Ability to coordinate multiple cross-functional teams during critical network/IT issues.
Hands-on RCA + Problem Management + Post Incident Review (PIR) experience.
Strong ITIL processes: Incident, Problem and Change Management.
Excellent customer/stakeholder management, including senior/executive stakeholders.
Strong PowerPoint + Excel, reporting, dashboards and data analysis.
Comfortable conducting customer presentations, RCA/PIR readouts and operational reviews.
Ability to understand a customer's IT/network infrastructure and critical business sites.

Work arrangement
No

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