Business Analyst

About One Acre Fund
Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.
About the Role
Seeking two business analysts with 2-3 years experience (or equivalent internal experience) to join two of our Experience Teams, helping to build solutions for our Shops/Warehouse staff and our Field Officers.
Responsibilities
Process Modeling & Solution Definition Support:
Systematically documents operational constraints, external dependencies, and system handoffs for assigned features using standard intake and problem-framing templates.
Maps standard operational and system workflows (e.g., story maps, dataflows, state analysis, message flows, and solution schemas) for assigned feature sets using existing design artifact libraries and modeling conventions.
Contributes operational analysis to Solution Briefs co-authored with Senior BAs and Engineering leads.
Assists in validating proposed solution flows with end-users and operational supervisors prior to sprint kick-off.
Requirements Engineering & Sprint Enablement
Supports the preparation of business logic and process models presented at the Solution Review Board (SRB).
Translates Epics and solution flows into clear, granular User Stories structured around INVEST principles, complete with standard Given/When/Then (Gherkin) acceptance criteria. •
Ensures assigned user stories meet the Definition of Ready (DoR) so that backlog items pass refinement without major rework.
Actively participates in weekly Sprint Backlog Grooming with the Engineering Manager and squad, clarifying functional business rules and scope parameters.
Supports Product Backlog Grooming by organizing slice prioritization across Now, Next, and Later buckets under the direction of the Product Manager.
Quality Assurance, UAT Coordination & Sign-Off
Remains embedded during sprint execution to clarify edge cases and business logic for engineers in real time, escalating unresolved scope conflicts when necessary.
Drafts comprehensive User Acceptance Testing (UAT) test scripts and test plans based on user stories and defined business rules.
Coordinates and facilitates UAT execution sessions with country operations staff and central business users.
Logs, categorizes, and tracks UAT defects against functional acceptance criteria, actively participating in defect triage with the Engineering squad.
Release Support, Configuration & Country Rollout
Compiles UAT results and coordinates formal sign-offs from operational stakeholders prior to production deployment.
Acts as a functional liaison for country operations, executing pre-defined system configurations, setting operational parameters, and updating business rule tables under guidance.
Assists senior analysts in mapping data schema adaptations required for specific country operating models.
Drafts operational User Guides, job aids, and release notes tailored to field officers and central operational units.
Supports the training of country operations staff and prepares Tier 1 support teams with troubleshooting guides and FAQs.
Provides direct operational support during rollout phases and attends Hypercare standups to track, log, and escalate post-release issues.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
Hard Skills:
Requirements Engineering: Ability to translate functional needs into well-structured user stories and testable Gherkin/BDD acceptance criteria that pass sprint refinement with minimal supervisory rework.
Business Process Modeling: Competent in mapping business processes using standard notation (BPMN, flowcharts) and identifying process handoffs and operational bottlenecks.
Data & Systems Analysis: Working knowledge of relational databases, basic SQL querying, data mapping, and understanding how front-end systems interact with REST APIs.
UAT & Quality Assurance: Skilled in authoring structured UAT test cases, facilitating testing sessions with non-technical users, and tracking defect resolution cycles.
Operational Alignment: Able to link feature-level user stories to pre-defined Business Value Metrics (BVMs) and operational KPIs.
Soft Skills:
High Agency & Execution: Collaborates closely with the Engineering squad and PM to deliver sprint outcomes, proactively navigating blockers and escalating unresolved ambiguities when necessary.
Stakeholder Communication: Clearly communicates requirements and process trade-offs to country operations partners using approved frameworks and templates with moderate managerial support.
Coachability & Growth Mindset: Actively seeks feedback from peers and senior leads, adopting best practices in modeling, spec writing, and backlog hygiene.
Structured Problem Solving: Capable of breaking down assigned operational tasks into sequential logical steps and spotting edge cases with occasional supervisory guidance.
Cross-Functional Collaboration: Maintains positive, productive working relationships with field teams, PMs, Designers, and Engineers.
Knowledge:
Agile/Scrum Basics: Solid understanding of Agile ceremonies, sprint cadences, and backlog refinement workflows.
Field Operations Context: Familiarity with rural smallholder agriculture, inventory distribution, or microfinance operational workflows.
Business Analysis frameworks: familiarity with BABOK® practices or equivalent business analysis frameworks
Tooling Proficiency:
Workflow Tools: Competent user of Jira and Confluence for user story tracking and documentation; basic familiarity with Dragonboat.
Diagramming Tools: Proficient in Lucidchart, Miro, or Google Draw to produce standardized process maps.
Data Tools: Working knowledge of Google Sheets, Metabase, or basic SQL for operational data extraction.
Preferred Start Date
As soon as possible
Job Location
Kigali, Rwanda or Nairobi, Kenya
Benefits
Health insurance, housing, and comprehensive benefits
Eligibility
This role is only open to citizens or permanent residents of Kenya, Uganda, Tanzania, Rwanda, Burundi, Ethiopia, Malawi, Zambia, Democratic Republic of Congo and Nigeria.
Application Deadline
24 December 2026.Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.