Remote job chat support in hinglish

Company Description Basics is a customer-focused organization committed to delivering reliable and accessible support services to a diverse audience. The company values clear communication, empathy, and efficiency in every interaction. Basics encourages continuous learning and professional growth, offering team members opportunities to build skills in customer service and technical support. The work environment is collaborative, inclusive, and designed to support people from different backgrounds. Employees are encouraged to contribute ideas that improve processes and customer experience.
Role Description This is a full-time on-site role for a Remote Job Chat Support in Hinglish, based in Delhi, India. The role involves handling customer queries via online chat, providing timely and accurate information in a mix of Hindi and English as appropriate for the customer. Day-to-day tasks include identifying customer needs, resolving basic technical or account-related issues, documenting interactions, and escalating complex problems to relevant teams. The person in this role will follow established support procedures, maintain service quality standards, and collaborate with colleagues to improve responses and FAQs. The position requires consistent availability during assigned shifts and adherence to company policies and data privacy guidelines.
Qualifications
Candidates should possess strong Customer Support and Communication skills to handle queries clearly, courteously, and efficiently in Hinglish.
Candidates should possess Analytical Skills to interpret customer issues, identify patterns, and suggest practical solutions.
Candidates should possess Technical Support and Troubleshooting skills to guide customers through common platform or product issues.
Comfort with chat-based tools, basic computer literacy, and the ability to type quickly and accurately in English and Hindi (Roman script) are important.
Prior experience in customer service, contact centers, or online support is beneficial but not mandatory.
Ability to stay calm under pressure, follow structured workflows, and maintain confidentiality of customer information.
Minimum high school diploma; a graduate degree in any field is an advantage.

Work arrangement
No