Customer Support & Renewal Executive

Company Description Vlncy is a Bangalore-focused dating app designed for straight singles looking for meaningful, monogamous relationships. The platform emphasizes genuine connections and a safe, respectful environment for users to meet compatible partners. With a localized approach, Vlncy tailors its experience to the needs and preferences of people living in Bengaluru. The company is dedicated to building trust, authenticity, and long-term value for its growing community of users.
Role Description The Customer Support & Renewal Executive is a full-time role responsible for supporting users and encouraging ongoing engagement with the Vlncy platform. This hybrid position is based in Bengaluru, with a mix of on-site work and some work-from-home flexibility. Day-to-day responsibilities include responding to user inquiries via chat, email, and other online support channels, resolving account or technical issues, and ensuring a smooth user experience. The role also involves guiding users through subscription renewals, addressing concerns related to billing or features, and proactively following up to maintain user satisfaction. The executive will collaborate with product and operations teams to share user feedback, improve processes, and help enhance overall customer retention.
Qualifications
Demonstrated skills in Customer Support and Customer Service, with a focus on clear, empathetic communication.
Experience in Online Support channels, such as live chat, email, and in-app messaging.
Ability to handle basic Technical Support tasks, including troubleshooting app usage and guiding users through solutions.
Track record of driving Customer Satisfaction, including resolving issues efficiently and following up on user concerns.
Strong spoken and written English; proficiency in local languages (e.g., Kannada, Hindi) is an advantage.
Comfort working in a fast-paced digital consumer environment, ideally in tech, apps, or customer-facing services.
Organized, detail-oriented, and able to manage multiple conversations and renewal workflows simultaneously.
Prior experience in customer success, support, or renewals; a bachelor’s degree in any discipline is preferred but not mandatory.

Work arrangement
Hybrid