Client service executive (Social Media)

Role Summary
Manage client relationships and drive execution excellence for social media mandates at Xite Live Integrated Marketing Consultancy.
Act as the single point of contact (SPOC) for clients, ensuring seamless coordination between internal teams and clients while delivering high-quality, on-time, and performance-driven social media outcomes.
Core Ownership Areas
1. Client Management (SPOC)
Act as the primary point of contact for assigned clients
Build strong, long-term client relationships
Understand client business goals and translate them into actionable plans
Manage expectations, timelines, and deliverables
2. Social Media Execution Oversight
Ensure timely delivery of:
Content calendars
Creatives
Campaigns
Maintain consistency in brand tone, messaging, and quality
Work closely with content, design, and performance teams
3. Campaign Planning & Strategy Support
Collaborate on monthly and campaign-level planning
Align social media activities with client objectives
Suggest improvements based on performance and trends
4. Performance Tracking & Reporting
Track key metrics:
Engagement
Reach
Growth
Campaign performance
Prepare and present:
Weekly updates
Monthly reports
Identify insights and optimization opportunities
5. Agency Coordination
Coordinate with:
Internal creative team
Content team
Performance marketing team
Ensure alignment across all stakeholders
Drive accountability and timelines
6. Quality Control
Review all deliverables before sharing with clients
Ensure:
Accuracy
Brand alignment
Platform relevance
7. Business Impact
Ensure social media contributes to:
Brand growth
Engagement
Lead generation (where applicable)
Identify opportunities for:
Upselling services
Expanding scope
What Success Looks Like
Strong client satisfaction and retention
Consistent on-time delivery of campaigns and content
Measurable growth in engagement and social metrics
Clear, actionable reporting and insights
Smooth internal coordination with minimal escalations
Reporting
Reporting to: Account Manager/ Director / Founder
Weekly internal reviews
Monthly client review meetings
What we Provide
PF & ESI
Health Insurance
Location
Kakkanad, Kochi, Kerala

Work arrangement
No