Director, Clinical Solutions Customer Success

About Judi Health
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.
At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.
Position Summary
The Customer Success Manager, Digital Tools position will play a critical role in driving successful client adoption of Judi Care, our healthcare navigation platform. This role sits within the Enterprise Solutions team and works cross-functionally with the Judi Care Product team, implementation partners, and client stakeholders to deliver high-impact product demonstrations, client trainings, documentation, and ongoing subject matter expertise.
This is a highly client-facing, hands-on role designed for someone who enjoys being close to the product, the client, and the launch process. The ideal candidate is comfortable leading live demos and trainings, translating complex product functionality into clear, actionable guidance, and supporting scalable and high-touch client implementations and go-lives.
Position Responsibilities:
Lead live product demos and facilitate trainings for clients during implementation and post-launch, ensuring stakeholders understand how to effectively use the platform.
Translate product workflows and functionality into clear, engaging training sessions and documentation tailored to different client audiences.
Create, maintain, and continuously improve documentation, including user guides, training decks, FAQs, and knowledge base content.
Configure client‑specific portals within Judi and support user acceptance testing (UAT) to ensure successful implementation and launch.
Submit and track product enhancement and development requests, partnering closely with Product to communicate client needs, validate use cases, and support prioritization.
Coordinate and track large‑scale client migrations, including maintaining