CRM Executive

The Role: Join our team as a Senior CRM Executive reporting into the CRM Lead focused on European markets for Sports Direct, where you'll play a fundamental role in nurturing customer relationships and driving engagement across multiple markets. We are seeking a candidate who is passionate about CRM strategies, possesses a deep understanding of consumer behaviour, and is committed to delivering personalized and impactful campaigns. As a Senior CRM Executive, you'll have the opportunity to shape our customer communication strategy and enhance our sales and brand's connection to various audiences.
Key Responsibilities:
Partner with marketing and cross-functional teams to design and deliver CRM campaigns that engage audiences across multiple European markets, drawing on your CRM expertise to shape strategy and execution.
Own the email marketing calendar across all EU markets, aligning content and timing with trading trends, commercial priorities, and seasonal moments.
Line manage and develop a CRM Assistant, providing coaching and collaborating closely on strategic direction.
Lead the orchestration of omni-channel customer journeys, ensuring a seamless experience across touchpoints.
Build and maintain customer segmentation strategies tailored to each European market, ensuring communications remain relevant and engaging for distinct audience groups.
Work closely with marketing and content teams to produce compelling email and cross-channel communications suited to European audiences.
Implement and continuously optimize automated CRM workflows, delivering timely, personalized touchpoints throughout the customer journey.
Track and analyze campaign performance (open rates, click-through rates, conversion, retention), turning data into actionable insights and recommendations.
Stay ahead of CRM trends and best practices across European markets, adapting strategy to make the most of emerging technologies and approaches.
Collaborate with external partners and agencies where needed to strengthen CRM strategy and execution across European markets.
Maintain up-to-date knowledge of GDPR, PECR, and evolving regulatory requirements affecting CRM marketing across Europe.
Drive audience activation and segmentation.
Shape data strategy and collection practices.
Oversee email deliverability performance.
Maximize use of the CRM tech stack.
Lead journey orchestration end-to-end.
Define and report on CRM value measurement.
Optimize automated behavioural and lifecycle workflows across EU markets.
A motivated and innovative individual with a passion for CRM and a deep understanding of consumer landscapes.
Proficiency in CRM software and tools, as well as experience with email marketing platforms and automation. Familiarity with Emarsys and Klaviyo is a plus
Strong analytical skills, capable of deriving insights from CRM data to refine campaigns and improve customer engagement.
Effective communication skills, with the ability to convey CRM strategies and results to both technical and non-technical stakeholders.
Experience in developing and executing successful CRM campaigns, including audience segmentation, content creation, and performance analysis.
Familiarity with European consumer preferences, cultural nuances, and communication trends that influence CRM strategies.
Proven track record of enhancing customer engagement, retention, and loyalty through CRM initiatives.
Fluent in English, ideally with proficiency in other European languages being a significant advantage.

Employment type
Full-time

Work arrangement
No