Senior Sales Operations Specialist

This role is based in our 240 Blackfriars office.
Position Overview
This senior role leads and optimizes the post-sale, order to cash process for the Omdia business while providing strategic oversight and mentorship. This position ensures accurate sales contracts, successful handover to downstream delivery teams, and drives process improvements across the sales operations function. The Senior Sales Operations Specialist serves as a subject matter expert and works closely with leadership to enhance operational efficiency and customer experience.
Areas of Responsibility & Accountability
Strategic Leadership
Leads and oversees the sales order approval process across multiple business areas and complex deal structures
Develops and implements business rules and authority frameworks to ensure compliance and efficiency
Drives strategic initiatives to optimize the order-to-cash process and reduce cycle times
Mentors and guides junior Sales Operations Specialists and cross-functional team members
Process Management
Onboarding new sales team members, including Salesforce and sales prospecting tools.
Training the sales team on Salesforce functionalities and sales prospecting tools.
Conducting UAT testing (as part of both Sales Ops and Sales Enablement).
Triaging and resolving inbound queries in a timely manner from users relating to enablement, such as training and knowledge improvement, general ‘how to’ questions and scoping out enhancement requests to be able to act as the bridge between the users and technical teams.
Advanced Order Management & Quality Assurance
Manages complex sales orders including multi-year contracts, enterprise deals, and custom arrangements
Establishes quality control standards and ensures adherence to data standards across all order types
Leads escalation resolution for complex compliance and contractual issues
Ensures seamless SAP integration and troubleshoots system-related challenges
Cross-functional Collaboration & Leadership
Partners with senior stakeholders across sales, finance, and delivery teams to resolve complex issues
Leads process improvement initiatives and identifies opportunities for automation and efficiency gains
Provides strategic support to sales leadership on operational matters and deal structuring
Drives change management for new processes, systems, and business rule implementations
Performance Monitoring & Reporting
Develops and maintains advanced reporting and analytics for sales operations metrics
Monitors end-to-end order lifecycle and implements proactive measures to prevent delays
Establishes KPIs and SLAs for order processing and customer experience standards
Provides strategic insights to leadership on operational performance and improvement opportunities
Knowledge Management
Creates and maintains comprehensive process documentation and training materials
Leads knowledge sharing sessions and ensures consistent application of standards across teams
Serves as escalation point for complex operational challenges and customer issues
Experience & Qualifications
5+ years of demonstrable experience in sales operations, with at least 2 years in a senior or lead capacity
Proven track record in managing complex order-to-cash processes in a B2B environment
Experience leading process improvement initiatives and driving operational excellence
Strong background in quality control environments with focus on data accuracy and delivery
Leadership experience including mentoring, training, and cross-functional collaboration
Bachelor's degree in Business, Finance, Operations, or related field preferred
Knowledge & Skills
Technical Expertise
Advanced Salesforce.com administration and configuration capabilities
Expert-level Excel skills including advanced formulas, pivot tables, and data analysis
Strong SAP knowledge and experience with ERP system integrations
Proficiency in business intelligence tools and reporting platforms
Understanding of financial systems and billing/invoicing processes
Leadership & Strategic Skills
Process improvement and optimization expertise with proven results
Strong project management capabilities with ability to lead multiple complex initiatives
Advanced problem-solving skills and ability to handle escalated issues
Change management experience and ability to drive adoption of new processes
Strategic thinking with ability to identify and implement operational improvements
Communication & Interpersonal Skills
Exceptional communication skills with ability to present to senior leadership
Strong mentoring and coaching abilities for team development
Excellent stakeholder management across multiple departments and levels
Customer-focused mindset with commitment to exceptional service delivery
Collaborative leadership style with ability to influence without direct authority
Preferred Qualifications
Experience in technology or data/intelligence industry
Salesforce certifications (Administrator, Advanced Administrator, or Sales Cloud)
Project management certification (PMP, Agile, etc.)
Experience with subscription-based business models
Knowledge of contract management and legal compliance requirements
This senior role offers the opportunity to make a significant strategic impact on our sales operations while developing and leading a high-performing team in a dynamic, growth-oriented environment.

Employment type
Full-time

Work arrangement
Hybrid