Implementation & Customer Success Intern

Apply here: https://airtable.com/appGcx6z1sg5SQHMt/pagk76zOt1xxJjXj9/form
Onsite in Andheri East, with travel to client sites
3–6 months
Competitive stipend
Open to final-year students and fresh graduates
About Omnipresence
Omnipresence is a Mumbai-based B2B SaaS company. We're building one operations platform for FMCG manufacturers, brands and distributors, covering sales, tasks, dashboards and field operations.
About the Role
At Omnipresence, customer success is a technical, hands-on job. You'll sit between customers, product, engineering and sales. You'll understand how a client's business actually runs, set up our platform to match it, train their teams, and fix whatever gets in the way of adoption. We're looking for someone who is technically sharp and naturally structured.
You should be comfortable with data and software, and you should run things with checklists, trackers and documentation. Winging it won't work here.
This is not an administrative internship. You'll learn the product deeply, visit customer sites, and gradually own smaller implementations end to end.
What You'll Do
Understand customer workflows and document requirements clearly
Collect, clean and validate onboarding data
Configure customer accounts, users, roles, workflows and modules
Maintain implementation checklists, status trackers and records
Train client admins, managers and field employees, onsite and remotely
Reproduce and document product issues before escalating them to engineering
Track implementation-related fixes with the product team through to closure
Monitor early usage, find barriers to adoption and act on them
Turn customer feedback into structured, actionable product input
Create user guides, onboarding documents and training material
Follow up with customers on pending data, configuration and training
Support product demos, exhibitions and selected lead-generation activities
What We're Looking For
Final-year student or graduate in Engineering, CS, IT, Business, Management or a related field
Strong grasp of how software products and business processes work
Comfortable with spreadsheets, data handling and web applications
A structured way of working: you document, track and close every loop
Able to explain technical things simply to non-technical users
Strong attention to detail and follow-through
Clear written and verbal communication in English and Hindi
Willing to travel to client offices and run on-ground training
Curious, takes ownership and learns fast
Good to Have
Exposure to CRM, ERP, SaaS or business-operations software
Familiarity with APIs, databases or software-development concepts
A previous customer-facing, implementation or business-analysis internship
Marathi or another Indian language
Interest in digital marketing, content or event coordination
What You'll Learn
How B2B SaaS actually gets implemented inside real organisations
Customer discovery and business-process documentation
Software configuration, testing and rollout
User training and customer-success practices
Working across sales, product, engineering and customers
How customer feedback turns into product improvements
Real-world FMCG, manufacturing and distribution operations
Growth Path
Strong performers may be offered a full-time role in Implementation, Customer Success, Business Analysis or Product Operations.
How to Apply
Submit through the form with:
Your resume
A short note on why you feel you're a good fit
Apply here: https://airtable.com/appGcx6z1sg5SQHMt/pagk76zOt1xxJjXj9/form

Work arrangement
No