Business Office Coordinator

Position Summary
Responsible for a variety of senior living community business office tasks, including, but not limited to, general bookkeeping tasks following standard organizational procedures. Communicates and coordinates closely with Executive Director and EPSO Billing Team on resident leases and monthly resident billing and collection issues. In some communities, may also provide oversight and supervision for community Concierge positions to ensure excellent customer service for residents and visitors.
Essential Duties
Assists community leadership in maintaining accurate financial records.
Distributes monthly resident billing statements.
Prepares bank deposits and processes accounts payable (ensuring proper coding).
Manages the community petty cash account.
Enters, and verifies resident charges are reflected correctly, in the electronic medical record (EMR)
Prepares and distributes yearly rate increases.
Creates and distributes reports as needed.
Assists residents and staff with insurance issues, such as long-term care, Medicaid, managed care, etc.
Maintains timely, clear communication and collaborates effectively with the EPSO Billing Director and Billing Team.
May assist with the Staff Appreciation Fund (resident-sponsored fund distributed to team members annually)
Where applicable, along with the community Executive Director and Lead Concierge, ensure Concierge positions are properly trained, supervised and coached/evaluated.
Where applicable, records and deposits chapel offerings
Other duties as assigned.
Basic Qualifications & Experience
Minimum of 2 years relevant experience working with spreadsheets, financial records, reporting and tracking of bills/invoices or similar tasks
Minimum of GED/High School Diploma, with some advanced education preferred
Experience with and thorough knowledge of Excel, with some experience using other MicroSoft software (Outlook, Teams, Word) and other common business office software
Some managerial experience and/or general business office coordination experience preferred
Excellent communication skills, both written and verbal
Knowledge and familiarity with Electronic Health Records preferred
Some work or volunteer experience with older adults preferred
Good organizational skills to manage a variety of tasks and accurately track and report data
Must be able to read, write and speak the English language.
Working Conditions / Physical Requirements
Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
Sits, stands, bends, and moves intermittently during working hours.
Is subject to frequent interruptions.
Daily, in-person interaction with coworkers, residents, family members/responsible parties, and visitors (frequently).

Employment type
Full-time

Work arrangement
No