Telle caller or Counsellor

Company Description North Cost Immigration is an immigration services organization that supports individuals and families in navigating visa, study, and migration processes. The company focuses on providing clear guidance, timely assistance, and honest advice to help clients make informed decisions about their international opportunities. Team members work closely with clients to understand their goals and recommend suitable options and pathways. North Cost Immigration values professionalism, client confidentiality, and a service-oriented approach. The office environment encourages collaboration, continuous learning, and growth in the immigration consulting field.
Role Description The Telle Caller / Counsellor role is a full-time, on-site position based in Dera Bassi. The role involves making outbound and receiving inbound calls to prospective and existing clients, explaining available immigration and study options, and scheduling appointments or follow-up calls. The counsellor will assess client requirements, provide basic guidance on suitable programs, and maintain accurate records of conversations and client information in the company’s systems. Day-to-day tasks include responding to inquiries, sharing information about services, following up on leads, and supporting the client onboarding process. The role also requires working closely with the internal team to ensure smooth coordination and a professional, client-focused experience.
Qualifications
Strong communication and interpersonal skills, with the ability to speak clearly and confidently over the phone.
Customer service mindset, including patience, active listening, and a professional, respectful approach to all clients.
Basic computer literacy, including experience with phone systems, email, and data entry or CRM software.
Organizational skills to manage follow-ups, maintain accurate records, and handle multiple inquiries efficiently.
Ability to understand and explain basic information about immigration or study abroad processes (training can be provided).
Comfort working in an on-site office environment in Dera Bassi and collaborating with team members.
Minimum educational qualification of a high school diploma; a degree in any field is an advantage.
Prior experience in telecalling, counselling, sales, or customer support is preferred but not mandatory.

Work arrangement
No