Senior Executive CRM | Customer Relationship Management | Client Coordination | Project Handover Management | Escalation Handling | Customer Success

Company Description Prestige Group (Morph) is a growing organization focused on delivering high-quality services and solutions to its clients across diverse sectors. The company emphasizes strong customer relationships, efficient project delivery, and continuous improvement of client experience. Team members collaborate across functions to ensure smooth coordination from project initiation through handover and ongoing support. Prestige Group (Morph) values professionalism, accountability, and clear communication, offering opportunities to contribute directly to client satisfaction and business growth.
Role Description This full-time remote Senior Executive CRM role centers on managing customer relationships and ensuring a seamless client experience throughout the project lifecycle. The position involves coordinating with clients on onboarding, project progress, and handover activities, while maintaining accurate records in CRM systems. The Senior Executive will handle escalations, resolve issues in a timely manner, and collaborate with internal teams to ensure commitments are met. Daily responsibilities include monitoring customer satisfaction, supporting retention initiatives, preparing reports and updates, and identifying opportunities to enhance service quality and customer success. The role also requires proactive communication with stakeholders and alignment with sales and operations teams to support business objectives.
Qualifications
Strong Customer Experience and Customer Retention skills, with a focus on building long-term relationships.
Excellent Communication abilities, including clear written and verbal interaction with clients and internal teams.
Solid Analytical Skills to interpret customer data, identify trends, and propose improvements.
Basic understanding of Sales processes and the ability to support cross-functional collaboration with sales teams.
Experience in CRM tools and customer success or account management roles.
Proven capability in escalation handling, conflict resolution, and expectation management.
Organizational and time-management skills to handle multiple projects and deadlines remotely.
Bachelor’s degree in Business, Management, Communications, or a related field, or equivalent professional experience.
Prior experience in client coordination, project handover management, or customer success in a service-oriented environment is preferred.

Work arrangement
Yes