Regional IT Infrastructure Lead

RESPONSIBILITIES
Build and maintain partnerships with internal and external business stakeholders (General Managers, Ops Managers, Distribution Managers, Sales Managers, Office Administrators, etc.)
Act as the key liaison between the IT Infrastructure team and the local teams for IT infrastructure projects and support.
Manage IT Infrastructure projects within the regions. Including new office builds, relocations, remodels, infrastructure deployments, and others required by the business.
Manage projects in close collaboration with our project management, network operations partners, and network service owner teams.
Work closely with global and local IT Infrastructure partners to guarantee that products and services are delivered with high quality and according to the standards.
Support and maintain the IT Infrastructure Operation of warehouses and office locations.
Visit every location in the region at least twice a year or as often as necessary to support active work, business priorities, or infrastructure maintenance requirements. Estimated Travel: Up to 50%.
Act as an escalation point for operations partners, service desk and other members of the IT Infrastructure team.
Responsible for the regional IT Infrastructure budget, making sure that financial goals are met.
The candidate needs to possess the ability to be a self-starter and work independently, identify opportunities for improvement, lead the initiative and execute.
Ensure all documentation and monitoring tools are up to date.
Translate the needs of the business into solutions while meeting budgetary and timeline requirements.
Responsible for lifecycle management and capacity planning of IT hardware and services.
1-3 years of hands-on experience supporting IT Infrastructure.
Understand enterprise level network and collaboration concepts.
Working knowledge of network protocols such as TCP/IP, DNS, DHCP, CCTV, etc.
Working knowledge of low voltage/structured cabling technologies and concepts.
Excellent documentation and project management skills.
Possess strong written and verbal communication skills.
Possess strong analytical and troubleshooting skills.
Bachelor’s Degree in Computer Science, Information Systems (or related field), or equivalent work experience.

Employment type
Full-time

Work arrangement
No