Field Service Engineer II

At Alamar, we are passionate about enabling our customers to make scientific discoveries that translate into clinical outcomes and benefit patients. Our team is growing quickly as we develop innovative approaches to measure critical protein biomarkers from liquid samples that can enable the earliest possible detection of disease. We believe the next frontier in biology is enabled by measuring proteins at higher sensitivity in highly multiplexed assays at the push of a button, which is something only Alamar can do. As we build our team, we seek collaborative, driven, intellectually curious people committed to solving complex challenges. Our culture rewards accountability and cross functional teamwork because we believe this enables the kind of breakthrough thinking that will accelerate our mission.
Would you like to make a significant impact in life science research and early disease detection at an expanding company? We are searching for a remote Field Service Engineer II to join a dynamic team of professionals supporting Alamar’s automated instrument for high-precision proteomic analysis. Centered upon field engineering within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role and offers the opportunity to make meaningful impact on the development of our field service team. The role has significant opportunity for accelerated learning along with close collaboration with Service Development, Engineering, and R&D teams. This role will be a REMOTE role but will need to be based in the Bay Area per our customer needs.
Primary Responsibilities:
Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ground breaking ARGO platform in customer facilities
Provide exceptional levels of remote and on-site customer support primarily in western US.
When not at customer sites be on-site at Fremont location to create / review / test technical work instructions, manuals, and bulletins
Initiate and cultivate positive relationships with customers and colleagues
Address customer requests rapidly including documenting in CRM system
Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
Provide valuable Voice of Customer insights to inform product improvements
Create and refine scalable customer support processes which allow for future growth
Qualifications:
Positive “can do” attitude a must
Adaptable self-motivated person with an attention to detail
Bachelor’s degree or equivalent in related field + 2 years of field based experience
Exceptional ability to communicate across all organizational levels
Pragmatic thinker with a clear and effective approach to problem-solving
Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
Desire, ability, and willingness to travel from your home location to customer sites throughout Western US and beyond when needed., with possibility of some global travel
The base salary range for this full-time position is $120,000 - $140,000 + bonus + equity + benefits. Our salary ranges are determined by work location, job-related skills, experience, and relevant education or training. The ranges displayed on each job posting reflect the minimum and maximum target for new hire salaries but are subject to change if the leveling of the role is adjusted. Your recruiter can share more about the specific salary range during the hiring process.
Please Note - We participate in E-Verify to confirm authorization to work in the United States.