Contact Center AI Engineer/ Conversational AI Engineer

Role: Contact Center AI Engineer/ Conversational AI Engineer
Location: Remote
Duration: 6 Months (Possible of Extension)
Employment Type: Contract (W2/C2C/1099)
Benefits: This a contract position does not include employer-provided benefits.
Description:
8+ years of experience
3+ developing AIbots/agents
Strong hands-on experience with Agentic AI, GenAI/LLMs, NLP/NLU, and multi-agent/orchestration patterns
Strong programming skills in Python and/or Java
Experience across multiple AI platforms/frameworks — not limited to one vendor
Exposure to platforms such as Kore.ai, Google CCAI, Azure OpenAI, AWS Lex/Amazon Connect, OpenAI, or similar
Experience integrating AI solutions with CCaaS, CRM, APIs, databases, and enterprise systems
Exposure to contact center platforms such as NICE Xone, Genesys, Five9, Amazon Connect, etc.
Strong cloud experience across Azure/AWS/GCP
REST/SOAP APls, microservices, OAuth2/JNT and enterprise integration experience
Experience with CI/CD, monitoring, security, and AI solution governance
Leadership is important: This is a senior, client-facing role. The candidate should be comfortable leading client workshops, architecture/solution discussions, demos/POCs, defining AI roadmaps, and mentoring technical teams while remaining hands-on when required.
IdeaI profile: Platform-agnostic AI Engineer/Architect with strong Agentic AI+ contact center transformation experience and the ability to quickly learn new AI platforms.
Equal Opportunity Employer: We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Background Check: Background checks may be conducted in accordance with applicable law.
Work Authorization: Applicants must be authorized

Work arrangement
Yes