ServiceNow Architect

ServiceNow Architect - Remote
Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States.
This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.
Job Title: ServiceNow Architect
Location: 100% Remote (U.S.)
Position Type: Full-time, Direct W2
Salary Range: $100,000–$180,000 Annually
Experience Required: 12+ years
Sponsorship: U.S. Citizens, Green Card Holders, EAD Holders, and H-1B transfer candidates are encouraged to apply. We are unable to sponsor new H-1B visa petitions for this position.
Job Summary:
We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders.
Key Responsibilities
Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains
Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules
Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design
Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs
Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns
Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles
Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time
Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization
Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically
Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs
Mentor developers, admins, and tech leads on ServiceNow best practices
Coordinate with security and compliance teams to ensure the platform meets regulatory obligations
Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later
Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution
Required Qualifications
Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
Ten or more years of ServiceNow experience, with significant time in architecture or technical leadership roles
Deep expertise across multiple ServiceNow modules
Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals
Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios
Experience designing CMDB, discovery, and service mapping implementations
Strong understanding of platform security, ACLs, and role design at scale
Experience leading major upgrades and release planning
Excellent communication and stakeholder management skills
ServiceNow CTA, CIS, or CSA certifications
Preferred Qualifications
ServiceNow Certified Technical Architect (CTA) credential
Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features
Exposure to multi-instance, multi-region ServiceNow deployments
Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP)
Familiarity with HAM Pro, SAM Pro, or App Engine Studio
How To Apply
Would you like to know more about this opportunity? For immediate consideration, please send your resume to venkat.r@bvteck.com or contact us at (908) 505-3899. Learn more about Bright Vision Technologies at www.bvteck.com.
Bright Vision Technologies is an Equal Opportunity Employer.
Equal Employment Opportunity (EEO) Statement
Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.
BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.
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