Japanese speaking Customer Support Officer

Position: Customer Support Officer (Japanese)
Location: Japan
Work model: Remote
Employment type: B2B, Services Agreement or Freelance contract
DUTIES AND RESPONSIBILITIES:
Assist clients with opening and maintaining trading accounts
Respond to customer enquiries via email, phone and internal support channels
Handle welcome calls and client follow-ups to ensure high customer satisfaction
Provide information about the company's trading platforms and services
Resolve back-office and account-related enquiries
Support clients with technical issues, including MetaTrader platform troubleshooting
Handle customer complaints professionally and ensure timely resolution
Liaise with internal departments to resolve customer issues efficiently
Escalate complex cases to the relevant teams when required
Support marketing activities, including campaign translations and event coordination when needed
Educate clients on products and platform functionality where appropriate
Contribute ideas to improve customer experience and support business growth.
REQUIREMENTS:
Native or fluent Japanese (written and spoken)
Fluent English (minimum B2)
University or College degree
Strong communication and interpersonal skills
Proficiency with MS Office applications
Comfortable using CRM systems, email platforms and computer applications
Ability to work independently and within a team
Ability to work under pressure and meet deadlines
Experience working with CRM systems and customer support tools.
BENEFITS:
Remuneration according to qualifications and experience
Opportunity to work with an international FX/CFD brokerage
Dynamic and multicultural working environment
Opportunities for professional learning and growth

Work arrangement
Yes