Product Manager

What You’ll Do
Partner with business stakeholders to define the product vision, roadmap, priorities, and investment strategy for payment and reimbursement-related capabilities.
Identify and prioritize opportunities to expand existing products across mobile app and web-based member experiences.
Lead product discovery efforts to understand member needs, business requirements, operational considerations, and technical opportunities.
Drive the expansion of existing reimbursement workflows into additional capabilities, including claim submission, document intake, payment workflows, and member self-service experiences.
Translate business and member needs into clear product requirements, user stories, acceptance criteria, and prioritized backlogs.
Work closely with Engineering teams to define the technical requirements and API integrations necessary to support new product capabilities.
Partner with AI Engineering teams to explore and implement AI/OCR capabilities that can improve document intake, processing, accuracy, and automation.
Define data requirements and work with Analytics and technology partners to ensure the right data is available to support product functionality and measurement.
Collaborate with Design teams to create intuitive, accessible, and efficient member experiences across web and mobile channels.
Partner with Operations and Line of Business stakeholders to ensure new capabilities align with business processes and operational needs.
Help ensure products are scalable, compliant, secure, and designed to meet the needs of a highly regulated healthcare environment.
Establish and monitor key product KPIs, including adoption, completion rates, accuracy, member effort reduction, satisfaction, and overall business impact.
Use data, customer/member feedback, and business insights to continuously evaluate product performance and identify opportunities for improvement.
Lead cross-functional teams through product development, from initial discovery and requirements gathering through launch and ongoing optimization.
Communicate product strategy, priorities, timelines, risks, and progress to both technical and non-technical stakeholders.
Balance member needs, business objectives, technical constraints, regulatory considerations, and operational requirements when making product decisions.
Help identify opportunities to leverage automation and AI to simplify complex healthcare payment and reimbursement processes.
Support the continuous improvement of digital member experiences by identifying friction points and developing solutions that reduce effort and improve completion.
What We’re Looking For
Strong Product Management experience, ideally within healthcare, financial services, payments, fintech, or another complex digital environment.
Hands-on experience with payments and payment products is critical.
Experience owning or contributing to digital products across web and mobile platforms.
Experience managing products involving payment, reimbursement, claims, transactions, or other financial workflows.
Strong understanding of payment workflows and the systems, integrations, and processes required to support them.
Experience translating business needs into detailed product requirements and actionable work for Engineering teams.
Experience working with APIs and third-party/system integrations.
Experience with data requirements, analytics, and defining product KPIs.
Experience partnering with cross-functional teams including Engineering, Design, Analytics, Operations, and business stakeholders.
Experience working with AI, OCR, automation, or intelligent document-processing capabilities is highly valuable.
Strong communication and stakeholder management skills.
Ability to manage multiple priorities and navigate complex organizational environments.
Strong analytical and problem-solving skills with a data-driven approach to product decisions.
Experience working in regulated industries or environments where security, privacy, compliance, and data protection are important considerations is preferred.

Work arrangement
Yes