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Job title: Digital Transformation ( CommTech )
Location: Hyderabad
Work Mode: Work From Office
Candidate Specification: 15+ years of experience in Process Excellence with Black Belt Certified
Candidate Location: Pan India
Skills: Business Analysis, Product Management, Digital Transformation, Fintech, Digital Payments, Banking Domain, Process Optimization, Requirement Gathering
Candidate Industry: IT / ITES
Education and Certification: Any Bachelor’s degree
Job Description
Drive continuous improvement through training, coordination and implementation principles of Lean/Six Sigma in day-to-day operation
Expert in process improvements , Reengineering and Digital Transformation
Lead hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects
Analyze current situation (As-is), identify improvement opportunities and recommend & implement measures (To-be) to re-engineer processes
Act as a Change Agent and work closely with Operation, Transition, Training, and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements
Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches/ways of doing things
Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks (FMEA), extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business
Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Identify Automations opportunities and lead the end to end process transformation using RPA, AI/ML and GenAI
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