Training Program Coordinator

Title: PS Training Operations Specialist
Location: Remote – Mexico
Contract: 6–12 Months
Work Arrangement: Remote
Position Overview
We are seeking a highly organized and detail-oriented PS Training Operations Specialist to support the day-to-day operations of a large-scale Instructor-Led Training (ILT) and Professional Services education program.
This role will serve as a central point of coordination between learners, instructors, Professional Services, Sales, Customer Success, Education/L&D, Analytics, and internal systems. The ideal candidate has hands-on experience running training or learning operations and is comfortable managing schedules, LMS activities, reporting, learner support, and multiple time-sensitive operational workflows.
This is an operations-focused role, not a traditional Project Manager, technical trainer, or developer. The successful candidate will own the operational lifecycle of training—from scheduling and enrollment through delivery, reporting, certification, and closeout.
Key Responsibilities
Manage the scheduling and administration of Instructor-Led Training (ILT) programs.
Maintain a rolling six-month training schedule, including instructor availability, class capacity, resource holds, and delivery requirements.
Create, modify, confirm, reschedule, and cancel training sessions across internal systems and public schedules.
Monitor class enrollment and fill rates and coordinate go/no-go decisions before training delivery.
Communicate schedule changes, cancellations, and operational updates to learners and instructors.
Manage learner and instructor access and troubleshoot basic enrollment, access, and system issues.
Respond to and route inquiries related to training, certification, eLearning, academic programs, and Sales.
Track training purchases, subscriptions, milestones, fulfillment, and delivery status.
Reconcile training activity and milestones against Salesforce records.
Monitor internal training dashboards and partner with Analytics teams to investigate and resolve reporting discrepancies.
Pull and analyze LMS reports covering attendance, learner activity, assessment scores, certifications, and completion data.
Support certification voucher administration and Credly maintenance.
Maintain accurate operational records and documentation.
Document processes and identify opportunities to improve workflows, efficiency, and operational accuracy.
Act as a central point of accountability for the training operations lifecycle.
Required Qualifications
Hands-on experience in Training Operations, Learning & Development Operations, Customer Education, Professional Services Operations, Program Coordination, or a similar operational function.
Demonstrated experience actually running or coordinating training programs, particularly instructor-led training, customer education, L&D programs, or certification programs.
Hands-on experience working within an LMS or training management platform, including activities such as enrollment, session management, reporting, completion tracking, or access troubleshooting.
Strong experience managing schedules, calendars, instructors/facilitators, class capacity, cancellations, and multiple deadlines.
Strong organizational skills and exceptional attention to detail.
Experience managing multiple concurrent requests and stakeholders.
Comfortable working with reports, spreadsheets, operational data, and data reconciliation.
Strong written and verbal communication skills.
Ability to work independently and take ownership of operational workflows from beginning to end.
Comfortable working with both people and systems to resolve operational issues.
Preferred Qualifications
Experience with Salesforce or similar CRM platforms.
Experience supporting large-scale Instructor-Led Training (ILT) or customer training programs.
Experience with certification programs or platforms such as Credly.
Experience working across Sales, Professional Services, Education/L&D, Customer Success, or Analytics teams.
Experience troubleshooting LMS, reporting, enrollment, or other training-system issues.
Experience working in a high-volume, time-sensitive operations environment.

Work arrangement
Yes