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Group Company: AU Small Finance Bank Limited
Designation: Branch Relationship Manager Branch Banking
Office Location: Ashok Nagar 6th Avenue Chennai , Banjara Hills Hyderabad Hyderabad , Bhopal Asset Center Bhopal , Bhulabhai Desai Road Mumbai , Delhi Kirti Nagar Delhi , Faridabad Faridabad , Guntur Guntur , KHADAKPADA KALYAN Thane , Karol Bagh Delhi Delhi , MIRA ROAD BRANCH Mumbai , Mahim Mumbai , Pachpedi Naka Raipur Raipur , Palarivattom Kochi , Panjim Panjim , Sector 110 Noida Noida , Vanasthalipuram Phase 1 Hyderabad Hyderabad
Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.
Primary Responsibilities
Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation
Additional Responsibilities
Participate in local marketing activities Generate leads for new accounts and services Maintain MIS and reports
Reporting Team
Reporting Designation:
Reporting Department:
Educational Qualifications Preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 50%
Institution tier: Tier 2 / Tier 3
Required Certification/s: NA
Required Training/s: Customer Service, Core Banking Systems
Required Work Experience
Industry: Banking, Financial Services
Role: Customer Service, Sales, Teller
Years of experience: 3 to 6
Key Performance Indicators: Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score
Required Competencies: Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork
Required Knowledge: Banking products KYC norms Branch operations Core banking systems
Required Skills: Interpersonal skills MS Office CRM usage Problem-solving
Required Abilities
Physical: NA
Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific Requirements
Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India
Other Details
Pay Rate: Fixed + Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:
Work arrangement
No
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