AU Loan Processor

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Position: AU Loan Processor
Location: Central Luzon
Work setup & shift: Remote | Day Shift
What's in it for you?
Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
Employee Referral Program
Work Life Balance
Your Role
As an AU Loan Processor , you are responsible for:
Provide comprehensive administrative support to mortgage brokers.
Liaise with clients to obtain information and documentation required for loan applications.
Accurately enter and maintain client and application data within CRM systems and
ApplyOnline.
Coordinate with clients, lenders, solicitors, accountants, and other stakeholders to facilitate
applications through to settlement.
Provide timely updates to clients regarding the progress of their applications.
Maintain current knowledge of lender policies, products, and industry requirements through
ongoing training.
Follow up with clients and stakeholders via phone and email to obtain outstanding
information and documentation.
Research and identify suitable lending solutions based on client requirements.
Communicate with lender representatives to clarify application requirements and policy
matters.
Manage data entry across multiple systems, portals, and databases.
Schedule and coordinate appointments, follow-ups, and stakeholder communications.
Maintain accurate CRM records and ensure data integrity across internal systems.
Manage email correspondence and support inbox administration.
Loan Application Management
Manage mortgage applications from submission to settlement.
Verify documents, complete assessments, and prepare lender requirements.
Lodge applications through CRM and ApplyOnline.
Liaise with lenders and clients, providing updates and follow-ups.
Support post-settlement activities and maintain accurate records.
Qualifications
3–5 years of end-to-end Australian mortgage loan processing experience.
Degree in Business, Accounting, Finance, or a related field.
Experience with Australian mortgage CRMs (e.g., Salestrekker, Mercury Nexus) and
ApplyOnline.
Strong understanding of Australian lending policies and compliance requirements.
Excellent written and verbal communication skills.
Proficient in Microsoft Office and Google Workspace.
High attention to detail with strong analytical and problem-solving skills.
Ability to manage complex files, meet deadlines, and work autonomously.
Tech-savvy, adaptable, and process-driven.
Highly organized, proactive, and able to thrive in a fast-paced environment.
About Beepo
Beepo is a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
*Terms and conditions apply

Work arrangement
Yes