Configuration Analyst

Configuration Analyst
Key Responsibilities:
• Regularly demonstrates the ability to share best practices to facilitate growth across the team.
• Has a expert knowledge of configuration, payroll and EDI. The associate can complete daily research and resolution in these areas independently.
• Demonstrates the ability to complete research and resolution across multiple departments, within team standards, with little management level escalations needed.
• Demonstrates extensive knowledge of business standards.
• Demonstrates communication knowledge and possesses appropriate soft skills for ongoing relationship management. Also, possesses the ability to deliver difficult messages and translate technical explanations into client facing messaging.
• Serves as an escalation point, both internally and externally. Can manage and drive issue resolution with little influence from leadership
Level Summary:
• Experienced professional performing self-directed work.
• Demonstrates sound judgment when working independently, obtaining solutions, and taking action on improvements.
• Able to convey information with leadership in a professional manner.
Education, Experience & Certifications:
• B.S. or B.A. required.
• 2+ years' experience in data analysis, account management, or technical customer support-related roles.
• Industry knowledge and experience is a plus: Insurance, Benefits Administration, SaaS, and Healthcare.
• Proficient in Microsoft Excel, HTML, basic SQL, or report creation experience desired.
Key Differentiators:
• Can complete responsibilities with minimal oversight.
• Very comfortable completing basic tasks however may seek guidance on more difficult situations.

Work arrangement
Yes