IT Support Technician - Remote

Job Title: IT Support Technician
Experience: 10 + Years
Employment Type: Contract
Work Location: Remote, India
Working Model: Remote
We re hiring for one of the top IT services companies.
SPADTEK Solutions is proud to collaborate with leading IT organizations to source exceptional talent for their full-time and Contract positions. Client/Implementation Partner is a globally recognized IT services and consulting company, trusted by Fortune 500 clients and enterprises worldwide. With a strong presence across cloud, data engineering, AI, and digital transformation and is known for delivering cutting-edge solutions that drive business growth and innovation. Working on enterprise-scale projects with global clients. Exposure to next-gen technologies across cloud, data, and digital platforms. A culture that values continuous learning, collaboration, and career growth. Being part of a company consistently ranked among the top IT employers. If you are an experienced professional seeking a long-term career opportunity with one of the industry s most respected names, this is your chance to join top IT services company through SPADTEK Solutions.
Position Summary
Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent follow-through
Job Responsibilities
Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
Assist in coordinating audiovisual setups and providing video conferencing support.
Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
Collaborate with and assist other areas of the IT department on projects and initiatives.
Participate in after-hours (evening and weekend) on-call rotation.
Perform other duties as assigned.
Must be able to lift 50 pounds.
Required Skills
High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
10 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
Ability to quickly learn new systems in a fast-paced environment.
Strong problem-solving, analytical thinking, and adaptability.
Able to manage multiple priorities and work independently or in a team.
Effective under pressure, with strong organizational and time-management skills.
Entry-level Tier 1 role supporting low- to medium-complexity issues.
Works under general guidance from senior IT staff, following documented procedures and checklists.

Work arrangement
Yes