Senior Network Engineer

Network Engineer
Experience : 10+ Years
WorkMode : Remote
Minimum 5+ years in a third-line (L3) or senior helpdesk/service desk/cloud operations role within an MSP or MSSP environment
At least 2 years in a technical leadership, senior escalation, or mentorship capacity
Extensive experience supporting enterprise Windows environments, Microsoft Azure, Office 365, and hybrid infrastructure
Proven track record leading major incident resolution and driving RCA in client-facing environments with stringent SLAs
Hands-on experience with Jira Service Management for project and change management
Technical Skills
Subject matter expert in Microsoft Azure (Azure AD, AVD, Networking, Automation, Conditional Access, ExpressRoute) and Office 365 administration
Advanced Windows Server administration (2016/2019/2022): AD architecture, GPO design, DNS/DHCP, DFS, Certificate Services, PowerShell automation
Expert-level Windows desktop troubleshooting and endpoint management (Intune, Autopilot, SCCM/MECM)
Advanced networking: TCP/IP, VLANs, routing (OSPF, BGP basics), subnetting, wireless enterprise design, WAN optimization
Strong Fortinet FortiGate experience: advanced firewall policies, SD-WAN, VPN (SSL and IPsec), IPS/IDS, HA configurations
Advanced Cisco Meraki management and intermediate Cisco IOS networking (switching, routing, ACLs)
VMware ESXi and virtualization: capacity planning, performance tuning, migration, host management
Advanced PowerShell scripting and automation experience with proven results in reducing manual overhead
Experience with monitoring/alerting platforms (e.g., PRTG, Datadog, Azure Monitor, LogicMonitor)
Leadership and Soft Skills
Demonstrated technical leadership ability with experience guiding, coaching, and developing junior and mid-level engineers
Exceptional client communication skills with the ability to manage expectations and deliver difficult messages professionally
Strong organizational skills with the ability to manage competing priorities across multiple clients and team responsibilities
Strategic thinker with a proactive approach to identifying and resolving operational challenges before they impact service delivery
ITIL Foundation certification or demonstrated working knowledge of ITIL service management frameworks
Nice to Have
Microsoft certifications: AZ-104, AZ-305, AZ-500, MS-102, or similar
Fortinet NSE 4+ certifications
Cisco CCNP, CCNA, or Meraki certifications
ITIL Intermediate or higher certifications
Experience with SIEM platforms, EDR solutions, and security incident response
DevOps exposure: CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep templates)
SQL proficiency for operational reporting and data analysis
Prior experience in financial services, hedge fund, or trading technology environments
A degree in Computer Science, Information Technology, or related field"

Work arrangement
Yes