Senior Program Manager

Company Description
At Covalense Digital, telecommunications providers and enterprises are empowered to thrive in the digital age through advanced cloud, AI, and mobile technologies. The company delivers cutting-edge platforms and tailored solutions that support seamless customer journeys from onboarding to billing and care. With nearly two decades of specialization in digital transformation, Covalense Digital focuses on creating exceptional customer experiences and unlocking new business opportunities. Headquartered in Bangalore, India, and operating across five continents, the company builds long-term partnerships with global customers to achieve transformative results through technology excellence. For more information, please visit https://covalensedigital.com/.
Role Description
Role: Senior Program Manager – Telco BSS
Experience Required: 18+ Years
About the Role
We are looking for a seasoned Senior Program Manager with deep domain expertise in Telecom BSS to lead large-scale, complex, multi-stakeholder programs. The ideal candidate will have a strong track record of delivering high-value transformation programs across billing, CRM, order management, mediation, revenue assurance, and related BSS domains, while managing large cross-functional teams and significant program/P&L responsibility.
Key Responsibilities
• Own end-to-end delivery of large, complex BSS programs-from planning and mobilization through execution, stabilization, and closure.
• Manage multiple concurrent projects/programs within the Telco BSS landscape (billing, charging, CRM, order-to-cash, provisioning, mediation, revenue management, etc.).
• Serve as the primary point of accountability for program governance, client relationships, and executive stakeholder management, including CXO-level engagement with telecom operators/clients.
• Drive program financials — revenue forecasting, budgeting, margin management, and cost optimization across projects.
• Lead and mentor large, matrixed delivery teams (onshore/offshore), including project managers, architects, and delivery leads reporting into the program.
• Manage risk, scope, and change control across multiple parallel workstreams; ensure adherence to SLAs, quality benchmarks, and contractual commitments.
• Drive pre-sales and account growth support — solutioning, proposal inputs, and expansion of existing client engagements.
• Establish and enforce program management best practices, delivery frameworks, and governance cadences (steering committees, status reporting, escalation management).
• Ensure alignment between business objectives, technology roadmap, and delivery execution.
Qualification & Experience
• 18+ years of overall experience in IT/Telecom program and project management, with a significant portion focused on Telecom BSS.
• A demonstrated track record of successfully managing a broad portfolio of sizeable BSS programs and projects, each involving meaningful revenue value and substantial team footprints.
• Strong functional and technical understanding of BSS components: Billing & Charging, CRM, Order Management, Mediation, Revenue Assurance, Product Catalog, etc.
• Proven experience managing global, multi-vendor, multi-geography delivery teams.
• Strong track record of managing program financials, revenue targets, and margin accountability.
• Excellent stakeholder management, client relationship, and executive communication skills.
• PMP / PRINCE2 / SAFe Agile certification preferred.
• Experience with Agile, Waterfall, and hybrid delivery methodologies.

Work arrangement
No