ILD / NLD / Subsea Cabling NOC Engineer – L1

Hiring: ILD / NLD / Subsea Cabling NOC Engineer – L1
We are looking for a highly motivated NOC Engineer – L1 to support global backbone and subsea network operations in a 24/7 environment. The role involves real-time monitoring, incident handling, stakeholder coordination, and ensuring high availability of critical network infrastructure.
Key Responsibilities:
Monitor NMS for Critical, Major, Service degradation alarms on SLTE (Submarine Line Terminal Equipment), DWDM, and Routers.
Hands-on and troubleshooting experience in handling and resolving the DWDM alarms: LOF, LOS, LOM, ODU-AIS, OTU-BDI
Familiar with optical power levels (dBm), Fibre Technology
Experience with NMS tools: Ciena One Control, Huawei U2000, Junos Space, Cisco EPNM
Familiarity with subsea SLTE/PFE alarms.
Engage relevant stakeholder for the incidents that requires support and solution including various partners, consortiums CLS (Cable Landing Station) to verify power/cooling or perform a physical fibre loopback.
Conduct health checks and verify network stability during/after incidents.
Log all incidents and service requests in the ticketing system.
Respond to alerts (performance, connectivity, outages) and take initial corrective actions.
Send initial "Incident Acknowledgment" emails to customers (IPLC/Transit clients).
Create Handover Report for every shift and update the next shift engineer about the last update (internal and customer status update)
Escalate issues to Level 2/Level 3 engineers following SOPs.
Maintain excellent verbal and written communication with internal teams and customers during incidents.
Perform scheduled infrastructure checks and generate daily/weekly NOC reports.
Update network documentation, logs, and inventory records.
Support change management notification schedules with the customers and partners with timely updates and monitor the post-change status and stability.
Technical Skills:
Knowledge of global backbone networks and subsea cable systems is must
Understanding of MPLS, Ethernet technologies, and CLS architecture
Skills equivalent to CCNP (Routing, Switching, Service Provider)
Experience with ticketing systems and NMS tools (ManageEngine, SolarWinds)
Familiarity with monitoring tools such as SolarWinds, PRTG, Nagios, or Zabbix
Basic to intermediate knowledge of TCP/IP, routing & switching, DWDM, and fiber technologies
Professional Skills:
Strong verbal and written communication skills
Excellent phone and email etiquette
Ability to strictly follow SOPs
Strong documentation and incident-handling skills
Comfortable working in a 24/7 shift environment
Education:
Diploma or bachelor’s degree in IT, Computer Science, Networking, or equivalent experience
Pay Range:
4 LPA to 8 LPA
Immediate joiner is preferred.
Interested candidates, please share your CV at hr@henoxdc.com

Work arrangement
No