Executive - Operations

Job TitleExecutive Operations
Department / Division
Operations
Position reports to
Sr Manager - Operations
External Interface
(Enlist external agencies/authorities that you are required to deal with while discharging your duty)
Food Court Outlet Managers
Customers
Outsourced Agencies � Floor Managers/ Supervisors
Minimum Qualification
(i.e education, training etc.)
Graduate (preferable in Hotel Management)
Minimum Experience
2 - 4 years of experience in Operations in retail industry
Special Skills/Attributes
(required for performing the job effectively)
Comprehensive knowledge of food-court operations
Knowledge of managing a kitchen as well front-office/ counter of an F&B outlet
Overall Purpose/Objective
Of the job
Responsible for overall day to day functioning of the food court with regards to service quality, safety, hygiene, general sanitation, seating area optimization etc
Key Responsibilities
(List major responsibilities, that you have, to achieve the key objectives)
Manage all Front of House and Back of House activities for the food court
Ensure efficiency of food courts by monitoring the adherence of all food court stores / outlets to the defined safety procedures, all engineering systems and equipments are functioning smoothly, timely garbage clearance, etc
Ensure that adequate number of food-court staff is deployed at the right place/s and establish grooming standards for them
Ensure that all retailers are informed about the food & service standards, health/ hygiene rules and safety procedures for the food-court
Interact with the retailers on a daily basis to understand their issues and resolve the same in the minimum possible time
Maintain a customer complaint/ issue register at the food court and coordinate with the concerned department/person to resolve the complaint or issues in the shortest possible time

Work arrangement
No