Technical Account Manager / CSM

Technical Account Manager
Full Time | Singapore based
We're looking for an experienced Technical Account Manager to become the trusted technical advisor for our established customers. This is a hands-on role for someone who's just as comfortable in a deep technical conversation with a customer's engineering team as they are coordinating across internal product, engineering, and support functions.
You'll work at the intersection of cutting-edge AI infrastructure and real customer outcomes, solving problems that matter, for organizations shaping the future of AI in the region.
Why This Role
You'll work alongside top-tier engineers, architects, and customer success professionals, supporting infrastructure that's directly powering some of the region's most advanced AI platforms. If you love combining deep technical expertise with real customer relationships, this is your seat at the table.
What You'll Be Doing
Serve as the go-to technical contact for established customers, resolving issues that go beyond standard support
Partner closely with Customer Success, Support, Project Management, and Product Engineering teams to keep customers running smoothly
Help customers and Sales size and scope infrastructure for demanding AI workloads
Guide customers through technical reviews, capacity planning, performance monitoring, and system health checks
Support the coordination of critical incident escalations and customer onboarding handovers
What You'll Bring
Proven experience as a Technical Account Manager or Solutions Architect
Fluent written and spoken English and Mandarin, to support our regional customer base
Strong relationship-building instincts, paired with genuine technical depth
Solid understanding of cloud infrastructure, AI/ML/LLM technologies, and AI cluster hardware
Comfort working with ticketing systems like Jira
Nice to have
Experience at a Neocloud, HPC, Cloud, Infrastructure, or MSP-style organization
Familiarity with ITIL or similar service frameworks

Work arrangement
Yes