Sr. Customer Success Director - Pharmaceutical Brands

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Director - Pharmaceutical Brands based in United States.
This senior individual contributor role owns strategic relationships with major pharmaceutical brand clients and carries responsibility for retention, satisfaction, and account growth.
You will serve as a trusted advisor to stakeholders across brand, marketing, market access, and digital teams, helping clients turn complex data and technology into actionable insights.
The position combines customer success, strategic account management, project leadership, and commercial expansion across existing and new brand opportunities.
You will oversee service delivery, account health, executive communications, and cross-functional collaboration while ensuring client objectives are consistently met.
Beyond managing your own portfolio, you will shape scalable playbooks, processes, and enablement resources that strengthen the broader customer success organization.
Your expertise will also help inform product, marketing, and commercial decisions through a strong voice-of-customer approach.
This fully remote U.S. role is suited to an experienced pharmaceutical customer success or account management leader who thrives on autonomy, complex relationships, and measurable client impact.

Employment type
Full-time

Work arrangement
Yes