Live opening · Posted 5 days ago
Customer Success Manager
Spott · New York, NY, US
You are 5 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanySpott
LocationNew York, NY, US
Experience3+ years
Salary$140K - $200K
Work modeNo
Source
Ycombinator
Listed5 days ago
Your early-applicant advantage
Live timing from JobBeeper.
1 min
from Ycombinator publishing this role to us finding it
29 min
median time from a role going live to a subscriber being told
6 hours
subscribers had this role before this page existed
72,516
roles found in the last 24 hours — the newest are not on this site yet
About the role
Description supplied by the original job listing.
About Spott
Spott is a YC-backed AI startup with its HQ in Leuven, Belgium and. We are on a mission to transform the recruitment industry. Together, we’re building the first AI-native recruitment platform (ATS & CRM) that empowers professional recruiters to close more placements and help everyone find the right job more easily.
Why?
Recruitment is an $700B+ industry still running on outdated methods. The biggest players are slow to innovate. Spott isn’t a tool that will be added to legacy software, it is a full reset. We are the core operating software. AI-native, fast, scalable, and personal.
What We’re Looking For
✔️ You have a Master’s degree in Engineering, Economics, Communications or a related field
✔️ 2+ years in Customer Success, Onboarding, Customer Support or a similar client-facing SaaS role
✔️ Clear, confident verbal and written communication skills in English (Dutch/French are a plus)
✔️ A growth mindset - eager to learn, experiment, and expand your knowledge.
✔️ Experience with recruitment tech or in recruiting, especially agency recruiting, is a plus
What You’ll Do
You’ll work at the intersection of customer success, support, onboarding and product, helping agencies get the most out of Spott, and turning every onboarding into a long-term partnership.
✔️ Lead onboarding and implementation for SMB clients, from setup to go-live
✔️ Provide day-to-day customer support across email, chat, and calls, troubleshooting issues and resolving questions quickly
✔️ Gather customer feedback and work with the product team to improve the product.
✔️Work closely with one of the founders to improve internal processes and operations to ensure efficiency.
What We Offer
✔️ Competitive salary and generous stock options
✔️ The chance to grow with us and achieve your career aspirations.
✔️ Great team vibe with regular dinners, sports activities and international offsites
Overall, if joining a high growth company, with an extremely talented & ambitious team sounds appealing to you, then you should apply - even if you don't match all criteria 🙂
Experience
3+ years
Work arrangement
No
More openings worth a look
Recently tracked roles with full details and direct application links.
Good roles move before most people even see them.
Tell JobBeeper what you want and get fresh matches delivered in minutes.
Start your free trial →