Team Leader

Company Description ZooGo India operates in the mobility and transportation sector and engages a large driver workforce across India. Employee feedback on AmbitionBox reflects a generally positive experience, with an overall rating of 4.2/5 based on more than 900 reviews. This mix of reviews suggests a dynamic environment with opportunities for growth as well as areas of ongoing improvement. Candidates joining ZooGo India can expect to work in a fast-paced setting focused on operational efficiency and service quality. The company values performance, reliability, and constructive feedback from its teams.
Role Description The Team Leader role at ZooGo India is a full-time, on-site position based in Assam, India. The Team Leader will oversee day-to-day operations for a defined group of drivers or field staff, including scheduling, performance tracking, and adherence to company policies. This role involves guiding team members, resolving operational issues, and ensuring service standards are met. The Team Leader will coordinate with management to communicate updates, share insights from the field, and implement process improvements. The position requires regular monitoring of metrics, coaching team members, and maintaining clear, professional communication with internal and external stakeholders.
Qualifications
Strong team leadership and people management skills, including the ability to coach, motivate, and support diverse team members.
Operational and organizational skills for managing schedules, monitoring performance, and handling on-the-ground issues efficiently.
Effective communication skills in English and local languages, with the ability to convey information clearly and handle conflict constructively.
Problem-solving and decision-making abilities to address daily challenges, ensure driver compliance, and maintain service quality.
Basic proficiency with digital tools and mobile applications used for transportation, routing, and reporting.
Prior experience in transportation, logistics, or field operations supervision is preferred.
Ability to work on-site in Assam, India, with flexibility in working hours as operational needs require.
Minimum of a higher secondary (12th grade) or equivalent education; a diploma or degree in business, management, or a related field is an advantage.

Work arrangement
No