Customer Service Representative

About SKF
SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.
SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.
To know more, please visit : www.skf.com /in
About Industrial Markets
The industrial market in India is a dynamic and rapidly evolving sector that plays a crucial role in a company’s economic growth, with the manufacturing sector being the most diverse and promising. Industrial customers aim to improve operational efficiency while prioritising quality, reliability, and value collaborations that demonstrate a commitment to customer satisfaction and address their evolving needs.
At SKF, we provide industry-leading engineering solutions and technologies to industrial market that consistently deliver reliability and efficiency in their day-to-day operations. We cater to a range of industrial sectors, including heavy industries, wind, metals, railways, and general machinery, and help customers achieve their key objectives, depending on their specific application needs and challenges around the machines and equipment.
SKF Purpose Statement
Together, we re-imagine rotation for a better tomorrow.
By creating intelligent and clean solutions for people and the planet
JOB DESCRIPTION
Position Title: Customer Service Representative
Reports To: Team Leader Sales Operations
Role Type: Individual Contribution
Location: Gurgaon
Job Responsibilities
Responsible for generating MIS reports including weekly, monthly sales report, sales budget compilation (once a year), GMS forecast (quarterly) and other misc. inputs for reporting from time to time
Provide COH support
Ensure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system.
Monitor the progress and complete execution of an order.
Support with needful information and data to supply chain planner in the event of shortages and use supply chain resource effectively to support customer business efficiency
Report deviation of delivery to customer
Necessitate improvement actions to reduce administrative errors in conjunction with the responsible departments
Support the sales managers and engineers within the business units in relation to customer requirements, systems usage, etc.
Order review as per contract in the system and customer claims settlement as per justification received.
Acknowledge orders received through order acknowledgements, queries, order status reports.
Handle Enquiries from IREPS and Direct OEM customer and provide support to sales. to participate in tenders.
Follow-up with various agencies such as finished product stores, transport department transporters, etc for on timely deliveries.
Follow-up with Manufacturing unit overseas and domestic for stock and Documentation.
Create and update new customer master and Product Master
Skill Set
Experience in handling key & critical customers’ accounts and business units (end to end)
Knowledge of commercials, processes, supply chain, import, exports, forecasting, MIS etc.
Experience in leading and coaching CS Team
Stakeholders Management & Collaborative approach
Problem Solving
KPIs
TAT – Response to customer.
Order management – on time delivery.
Customer Complaint Handling
Meet business targets and nos
Deployment of tools & Processes
Education & Experience
Minimum 5 to 8 years of strong experience in any of the areas of Customer Service, Sales or Supply chain
Candidates must have a bachelor’s degree. Post-graduation in Management will be an added advantage
Excellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders .
Interested candidates can share their resume to margaret.hirekerur@skf.com
About SKF
SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.

Work arrangement
No