Application Support Analyst (.NET | Cantonese Speaker | Remote Work | Malaysia ) / Remote Job)

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Apply this Position
You must fill-in the below online form:
Pre-Interview Form - Application Support Analyst (.NET | Cantonese Speaker | Remote Work | Malaysia )
https://forms.gle/C2pxdsXHukor1Vew7
Eligible candidates shall be contacted by HR department via email or WhatsApp/Telegram
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Application Support Analyst
.NET | Cantonese Speaker | Remote Work | Full-time
TAB NEXT ASIA is a Hong Kong-based IT software solution provider. We develop and support software systems for clients in healthcare sectors.
As our projects continue to grow, we are looking for a responsible, customer-oriented and technically capable Application Support Analyst to join our remote team in Malaysia.
You will support Hong Kong clients on our healthcare systems, and assist the Hong Kong development team on backend tasks when the support queue is quiet. You will work closely with our Project Managers, System Analysts and Developers in Hong Kong.
Learn more about us: www.tabnext.asia
What you will be doing
Support Hong Kong clients remotely via phone, WhatsApp, Telegram, WeChat and email on system use, functions and project progress.
Log and follow up enquiries, bugs, change requests and feedback in ClickUp; gather clear reproduction details before escalating.
Perform first-line troubleshooting per SOP, then escalate to the Project Manager, System Analyst or Development Team when needed and drive issues to closure.
Assist with UAT, system deployment, user training, and prepare support notes, FAQs and user guides as required.
When the support queue is quiet, help the Development Team with backend work — bug fixes, small code changes, SQL and production data patches — following Company procedures and approval.
What we are looking forMust have
Able to communicate fluently and professionally in both spoken and written Cantonese.
Good written English for internal communication, documentation and correspondence.
Proficiency in .NET and EF Core, SQL databases.
Proficiency in Git, Docker and Linux CLI.
Familiarity with CI/CD pipelines (e.g. GitLab CI/CD) or other modern development and deployment practices.
Attention to detail, a fast-learning mindset, and a real sense of ownership and accountability.
Able to work independently and as a team player, following team rules, guidelines and coding conventions.
A stable, good-quality internet connection and a suitable remote-working environment.
Nice to have
Healthcare / hospital information system experience.
Experience in customer support, IT support or software support.
Familiarity with ClickUp or other project-management / ticketing tools.
Familiarity with Vue.js / Vuetify.
Familiarity with JasperReports.
Working hours and arrangement
Full-time remote position based in Malaysia.
Working hours: Monday to Friday, 9:00am to 6:00pm Hong Kong Time (including 1-hour meal break).
Saturday and Sunday are rest days, in accordance with local employment requirements.
Clients may occasionally contact us on Saturday or Sunday morning. You are expected to monitor messages and acknowledge enquiries promptly — this is on-call acknowledgment, not full-time desk duty. Detailed follow-up may be handled on the next business day.
Occasional support outside regular working hours may be required for urgent client matters, system deployment or project go-live support.
Following Hong Kong public holidays is preferred.
Salary and benefits
Salary: USD1,000–USD1,400 per month, depending on experience, Cantonese proficiency and technical capability.
Paid annual leave.
Performance bonus, subject to individual and Company performance.
Remote-working arrangement.
Training and exposure to real-world software implementation and IT projects.
Opportunity to work with a Hong Kong-based software team and support clients across different industries.
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Apply this Position
You must fill-in the below online form:
Pre-Interview Form - Application Support Analyst (.NET | Cantonese Speaker | Remote Work | Malaysia )
https://forms.gle/C2pxdsXHukor1Vew7
Eligible candidates shall be contacted by HR department via email or WhatsApp/Telegram
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應用系統支援分析員
.NET｜廣東話支援｜遙距工作｜全職
TAB NEXT ASIA 是一家總部位於香港的 IT 軟件方案供應商。我們為醫療行業的客戶開發及支援軟件系統。
隨著公司項目持續發展，我們現誠聘一名細心、具責任感及以客戶為本的 應用系統支援分析員，加入我們位於馬來西亞的遙距團隊。
你將為香港客戶提供醫療系統支援；支援隊列較空閒時，亦會協助香港開發團隊處理後端工作。你將與香港的項目經理、系統分析員及開發團隊緊密合作。
了解更多關於我們：www.tabnext.asia
主要職責
透過電話、WhatsApp、Telegram、WeChat 及電郵，為香港客戶提供遙距支援，處理系統操作、功能及項目進度查詢。
在 ClickUp 記錄及跟進查詢、錯誤、改善要求及意見；升級前收集清晰的重現資料。
按 SOP 進行初步故障排除，必要時交由項目經理、系統分析員或開發團隊處理，並跟進至結案。
協助 UAT、系統部署及用戶培訓，並按需要準備支援紀錄、常見問題及操作指引。
支援隊列空閒時，協助開發團隊處理後端工作，包括錯誤修正、小型程式改動、SQL 及正式環境資料修正（data patch），須按公司程序及批准進行。
職位要求必須具備
能以流利及專業的廣東話進行口頭及書面溝通。
具良好英文書寫能力，可處理內部溝通、文件及書面往來。
精通 .NET 及 EF Core、SQL 資料庫。
精通 Git、Docker 及 Linux 指令列。
熟悉 CI/CD 流程（例如 GitLab CI/CD）或其他現代開發及部署做法。
做事細心、學習迅速，並具備責任感及主人翁精神。
能獨立工作，亦能配合團隊，遵守團隊規則、指引及編碼規範。
具備穩定、良好的網絡連接及合適的遙距工作環境。
加分條件
具醫療／醫院資訊系統經驗。
具客戶支援、IT 支援或軟件支援經驗。
熟悉 ClickUp 或其他項目管理／工單追蹤工具。
熟悉 Vue.js / Vuetify。
熟悉 JasperReports。
工作時間及安排
此為全職遙距工作職位，工作地點位於馬來西亞。
工作時間：星期一至五，香港時間上午 9:00 至下午 6:00（包括 1 小時用膳時間）。
星期六及星期日為休息日，按當地聘用規定執行。
客戶偶爾可能於星期六或星期日上午聯絡。你須監察訊息並及時回覆確認 — 此為待命回覆，並非全日坐班；詳細跟進可於下一個工作天處理。
因應緊急客戶事項、系統部署或項目正式上線支援，偶爾或需於正常工作時間以外提供協助。
以香港公眾假期為準（優先）。
薪酬及福利
月薪：USD1,000–USD1,200，視乎相關工作經驗、廣東話能力及技術能力而定。
每年享有薪年假。
表現獎金，視乎個人及公司表現而定。
遙距工作安排。
提供培訓及參與真實軟件實施和 IT 項目的機會。
有機會與香港軟件團隊合作，並支援不同行業的客戶。
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申請此職位
請填寫以下網上表格：
面試前資料表 – 應用系統支援分析員（.NET｜廣東話支援｜遙距工作｜馬來西亞）
https://forms.gle/C2pxdsXHukor1Vew7
合資格的候選人將由人力資源部透過電郵、WhatsApp 或 Telegram 聯絡。
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Work arrangement
Yes