Sales Support

The function of Sales Support is to provide direct support to the Sales Managers in the ongoing development of existing and prospective XP customers to ensure that the department is able to meet its growth targets.
> Key Responsibilities
Handling incoming calls and other communications
Answering customer inquiries and following up with customers about their order status
Dealing with incoming sales enquiries positively and speedily and ensure they are taken as far as possible, maximizing the proportion of order received
Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer stratification
Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses and other problems
Be the point of contact and assist Key account managers/ Area Sales Managers within the division
Become competent in all working practices of the company and assist in the smooth running of customer support
Maintain projects in line with company rules and provide accurate forecasts with the information available
Proactively follow-up and close repeat orders for production projects and for other projects as directed
General administration support for the sales area
Undertake general office duties as required/dictated
Educated to GCSE level or above
Exceptional customer service skills
Excellent communication skills, both verbal and written
Great organisational skills with the ability to multitask
Have a high level of attention to detail
Must be adaptable, professional, courteous and must work well as a member of a team
Knowledge of salesforce.com and SAP would be an advantage but is not essential
Additional European language skills in French, Italian or German are desired

Employment type
Full-time

Work arrangement
Hybrid