Director, Content & Publishing Operations

This role is based in our 240 Blackfriars, London office.
About the Role
Are you ready to lead a dynamic, high-performing team that drives excellence in content creation, delivery, and strategy? As the Director of Content & Publishing Operations, you will take ownership of our global content operations and lead our centralized team of content production professionals across editing, design, translation, platform usability, and multimedia. This pivotal leadership role is responsible for producing and publishing research content while driving the continual evolution of tools, capabilities, systems, and processes that power our organization's strategic vision. You'll set a comprehensive 3-year strategic plan underpinned by clearly defined goals and budgets aligned with business priorities and customer demands, while fostering a positive, engaged culture across globally distributed teams.
Key Responsibilities
Strategic Leadership: Set strategic direction, operating objectives, and performance standards for the global function; develop long-term workforce planning, succession strategies, and capability development initiatives
Operational Excellence: Define and evolve the strategic operating model and organizational design, ensuring structures, workflows, governance, systems, and resource allocation align with business priorities and growth requirements
Risk Management: Own operational risk management by proactively identifying capacity, delivery, process, technology, and organizational risks; implement mitigation strategies to ensure business continuity
Continuous Improvement: Oversee operational transformation initiatives that drive improvements across processes, systems, and ways of working to enhance quality, efficiency, and scalability
Strategic Partnership: Partner with senior stakeholders across Research, Consulting, Technology, Finance, and Operations to influence priorities, investment decisions, and organizational change initiatives
Performance Management: Establish operational governance, performance frameworks, KPIs, and reporting mechanisms that drive accountability, transparency, and informed decision-making
Team Leadership: Provide inspirational leadership to managers and team leads, fostering a high-performance culture focused on engagement, development, and operational excellence
Project Delivery: Support on-time delivery of high-quality, differentiated research projects—both syndicated and consulting—that exceed client expectations
What You'll Deliver
Strategic review and optimization of content workflow processes and documentation
Technology-first strategic plans to unlock scalability and growth capabilities
Organization design evolution aligned with anticipated business needs
Team leadership decisions aligned with budget and strategic plans
Optimized resource allocation for maximum efficiency and margin
Annual budget development and delivery for the function
What We're Looking For
Strategic Leadership: Proven ability to operate at both strategic and operational levels with a track record in evolving and overseeing content production processes
Technical Expertise: Experience with modern content management systems, analytics tools, and AI solutions; understanding of how technology transforms operations
Project Management: Demonstrated ability to manage multiple complex initiatives simultaneously
Stakeholder Management: Strong experience navigating matrix organizations, building consensus across diverse teams, and interacting confidently with senior stakeholders
Industry Knowledge: Previous exposure to research content, ICT industry intelligence, or research processes and methodologies
Operational Excellence: In-depth knowledge of business processes that deliver content efficiently and cost-effectively at high quality
Communication Skills: Excellent presentation, written, and verbal communication abilities with executive presence and attention to detail
Vendor Management: Experience with vendor governance and strong negotiation skills; solid quantitative analysis capabilities

Employment type
Full-time

Work arrangement
Hybrid