Fraud Account Protection Specialist

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
The powerful backing of American Express
The Nordic Account Security Group (ASG) is looking for a highly motivated, engaged
Customer Care Professional with a passion for Customer service to join our diverse
team. Part of the Global Fraud Protection network, we are part of a big, multinational team, dotted across Europe and India.
As Account Protection Specialist you are our Front-Line Contact and represent the American Express Brand, putting our Customers first in all your interactions. You are more than just a friendly voice, you are a problem solver, a relationship builder and a team player. The people you work with and the customers you care for, value your passion, accountability and unique personality as much as we do.
Do you have what it takes to be part of the powerful backing of American Express?
Finnish and Swedish, both Written & Verbal
Able to work under pressure
A team player with excellent communication and analytical skills
High level of integrity
Highly service orientated and possesses good spoken and written skills in English
Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.
Your role is diverse and individual, including but not exclusive to the following:
Working in a flexible environment
Working in a diverse, multinational team
Taking inbound and outbound calls
Working closely with your colleagues in assessing and processing Fraud Claims for our Card members
Supporting our Analytic teams with assessing current Fraud trends, subsequently actively supporting the Business to take appropriate steps to keep our Card members safe
Supporting your colleagues from other European markets during Out of Hours Servicing
The Department opening hours are 8am - 6pm Monday to Friday.

Work arrangement
Hybrid