Front Office Executive

Company Description StayBird Hospitality operates a growing portfolio of business hotels, serviced apartments, and extended-stay properties across Pune’s key business hubs, including Kharadi, Magarpatta, and Viman Nagar, all located minutes from Pune International Airport. Since 2009, the company has expanded from a single property to more than six hotels and serviced apartments, complemented by in-house dining brands such as Cafe Rova, Cafe Bliss, and Cafe Aura, as well as dedicated event venues like Tulip, Orchid, and Lotus Banquets. StayBird focuses on designing hospitality experiences around guests’ needs rather than just the room, offering flexible stays for corporate travelers and business teams. With over 500 five-star reviews across platforms, the company is recognized for reliable, guest-centric service tailored to modern business travel.
Role Description The Front Office Executive is a full-time, on-site role based in Pune, responsible for managing day-to-day front desk operations and providing a welcoming experience for guests. This role includes handling guest check-ins and check-outs, managing reservations, answering phone calls and inquiries, and coordinating with housekeeping and other departments to ensure smooth operations. The Front Office Executive will maintain guest records, process payments, address guest concerns promptly, and provide accurate information about hotel services, dining options, and local attractions. The role also involves ensuring that the front office area is well-organized, maintaining a professional appearance, and following established service and safety standards.
Qualifications
Strong Customer Service and Front Office skills, with the ability to handle guest interactions professionally and efficiently.
Effective Communication and Interpersonal Skills to engage with guests, colleagues, and external partners clearly and respectfully.
Experience with Receptionist Duties, including managing calls, visitor handling, reservations, and basic administrative tasks.
Comfort with hotel management or reservation software, basic computer proficiency, and accurate cash and billing handling.
Prior experience in hospitality, front desk, or customer-facing roles is preferred.
Ability to work flexible shifts, including weekends and holidays, as required by hotel operations.
Minimum educational qualification: high school diploma; a degree or certification in hospitality management is an advantage.

Work arrangement
No