Senior Operations Administrator

Control Risks is seeking a candidate with strong initiative to oversee all aspects of workstream and project delivery and business administration. The individual will be responsible for providing operational support in accordance with all project and company policies and procedures, as well as establishing and streamlining processes to drive efficiency and accelerate growth.
Please upload a copy of your CV in English.
Tasks & Responsibilities
Client project coordination
Provide first level of client task management, processing client orders and recording them in internal system. Escalate unclear orders to relevant stakeholders
Support the delivery management team with general day-to-day operational tasks and address potential issues when they arise
Update Client specific and general delivery trackers on a rolling basis
Financial support
Assist with accurate outbound invoicing and inbound invoice checking.
Provide internal and external reports on database usage
Manage and execute subcontractor purchasing process, verifying data input to ensure accuracy of purchase orders and corresponding supplier invoices
Review and support initiatives for the purchasing ordering and expenses process
Stakeholder management
Ensure delivery team is trained and has the technical know-how and guidance for the smooth running of client deliverables
Take operational ownership of the delivery of one aspect of the client delivery, including ensuring Plan B is triggered in the case of cancellations and/or technical issues
Ensuring smooth written communication with external stakeholders as regards this aspect of the deliverable
Ensure technical issues and potential solutions are escalated via appropriate channels in a timely manner
Operational support
Support the creation of training materials and lead on the creation of internal reference documents where required
Maintain up to date client records and service tracking
Provide client usage reports as required
Requirements
Essential
Excellent face-to-face communication skills
Strong track-record of problem solving, including in a multi-stakeholder environment.
Experience in Microsoft Office – especially Excel
Experience in SharePoint and Microsoft Teams
Attention to detail
Excellent time management and prioritisation
Confident to raise concerns and discuss solutions
Ability to work effectively under pressure, demonstrating resilience.
Positive, can-do attitude
Preferred
Customer service and/or customer complaints experience
Experience communicating remotely across jurisdictions via video call.
Education or work experience in compliance or business intelligence sector
Prior experience of using internal enterprise systems
Benefits
Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks
Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Work arrangement
No