Food and Beverage Service

Key
Responsibilities
Shift
Briefing and Preparation
·
Receive assignments: Review the daily reservation log, station allocations, menu specials,
and any VIP guest requests or dietary restrictions.
·
Prep the station: Set up the dining area, stock the side stations with clean cutlery,
glassware, condiments, napkins, and fresh ice.
Guest
Welcoming and Table Setting
·
Greet and seat: Welcome guests warmly with a professional demeanor, escort them to
their tables, and pull out chairs if necessary.
·
Assess the table: Ensure the table setup is immaculate, present the menus, and offer
water or initial beverage choices.
·
Clear unnecessary items: Remove extra place settings from the table based
on the number of seated guests to maximize space.
Order
Taking and Recommendation
·
Suggest and upsell: Explain daily specials, answer menu ingredients questions, and
recommend beverage pairings or popular dishes.
·
Record details: Take accurate food and beverage orders, noting specific cooking
preferences, allergies, or modifications.
·
Input orders: Enter
the order immediately into the POS (Point of Sale) system to notify the kitchen
and bar staff.
Food Delivery
and Table Maintenance
·
Serve with care: Deliver food and drinks to the table promptly, serving dishes from the
correct side according to company standards.
·
Check satisfaction: Return to the table within a few minutes of serving to ensure the food is
prepared to the guest's satisfaction.
·
Pre-bus tables: Discretely remove empty glasses, used plates, and dirty cutlery
throughout the meal to keep the table clean.
Billing
and Final Touch-ups
·
Present the check: Print and present the accurate bill when requested, processing cash,
card, or room-charge payments securely.
·
Final walk-through: Thank the guests genuinely for dining, wish them a good day/evening,
and ensure they haven't left any personal belongings behind.
·
Reset the table: Clear all remaining items, sanitize the table and chairs, and reset it
with fresh linen and silverware for the next guest.
End-of-Shift
Wrap-up
·

Experience
0 - 1 Years

Employment type
Fixed Term Contract- Staff

Work arrangement
No