Front Office (Riser)

Key
Responsibilities
Shift
Briefing and Preparation
·
Receive assignments: Review the daily arrival/departure log, room allocations, VIP guest
profiles, special requests, and high-occupancy alerts.
·
Prep the station: Ensure the front desk area is immaculate, stock registration cards,
keys, welcome kits, and functional office supplies.
Guest
Welcoming and Registration
·
Greet and welcome: Welcome guests warmly with a professional demeanor, verify
identification, and efficiently process check-ins according to company
standards.
·
Assess allocations: Verify room status, explain property amenities, breakfast timings, and
guide guests or arrange bell desk assistance for luggage.
·
Manage expectations: Handle early check-ins or delays professionally, offering refreshments
or waiting area options to maximize comfort.
Inquiries
and Upselling
·
Suggest and upsell: Explain room upgrades, property extensions, spa packages, or
specialized dining experiences to maximize revenue.
·
Record details: Actively listen to and log specific guest preferences, wake-up call
requests, newspaper preferences, or transportation needs.
·
Input records: Enter
all data immediately into the Property Management System (PMS) to notify
housekeeping, maintenance, or F&B teams.
Guest
Relations and Desk Maintenance
·
Serve with care: Attend to guest inquiries, handle complaints promptly, and coordinate
with other departments to resolve issues smoothly.
·
Check satisfaction: Follow up with newly checked-in guests via in-room calls to ensure room
standards meet their complete satisfaction.
·
Maintain the lobby: Discretely monitor the front desk and lobby area, ensuring it remains
tidy, organized, and welcoming throughout the shift.
Billing
and Departure Touch-ups
·
Present the check: Print, review, and present accurate folios upon checkout, securely
processing cash, credit cards, or room charges.
·
Final walk-through: Thank the guests genuinely for their stay, gather constructive feedback,
wish them a safe journey, and arrange departure transit.
·
Update room status: Clear the guest profile in the PMS system immediately upon departure to
alert housekeeping for room turnover.
End-of-Shift
Wrap-up

Experience
0 - 1 Years

Employment type
Fixed Term Contract- Staff

Work arrangement
No