Live opening · Posted 5 days ago

Help Desk - Freelance

EVERIENCE · Scandicci, Tuscany, Italy

Smartrecruiters No Part-time

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At a glance

The key details from the original listing.

Posted 5 days ago

CompanyEVERIENCE

LocationScandicci, Tuscany, Italy

Job typePart-time

Work modeNo

Source

Smartrecruiters

Listed5 days ago

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About the role

Description supplied by the original job listing.

Per ampliamento del team IT siamo alla ricerca di una figura Help Desk Junior da inserire presso la sede di Firenze.
La risorsa si occuperà di fornire supporto tecnico agli utenti, contribuendo alla gestione e alla risoluzione delle principali problematiche hardware e software.
Attività principali
Assistenza tecnica di primo livello agli utenti;
Gestione delle richieste di supporto e dei ticket;
Installazione, configurazione e manutenzione delle postazioni di lavoro;
Diagnosi e risoluzione delle principali problematiche hardware e software;
Configurazione e supporto su PC, stampanti e periferiche;
Supporto nella gestione delle utenze e degli accessi;
Escalation delle problematiche più complesse ai team tecnici di riferimento.
Conoscenza dei sistemi operativi Microsoft Windows;
Conoscenza di base di hardware, software e periferiche;
Familiarità con Microsoft Office/Microsoft 365;
Conoscenze di base di networking (TCP/IP, DNS, DHCP);
Gradita conoscenza di Active Directory e di strumenti di ticketing;
Buone capacità di troubleshooting e problem solving;
Orientamento al servizio e attenzione alle esigenze degli utenti;
Buone capacità comunicative e relazionali;
Predisposizione al lavoro in team

Employment type
Part-time

Work arrangement
No

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