Commercial Account Manager

Company Description CTC Insurance, originally established in 1913 as Citizens Trust Company, is a full-service insurance agency offering property, casualty, life, annuity, health, and employee benefits services. The organization is dedicated to helping businesses and individuals protect themselves from the risks of everyday life. CTC Insurance focuses on delivering reliable coverage options and personalized service that align with clients’ unique needs. The agency strives to exceed expectations by providing strong value, comprehensive solutions, and long-term relationships. Team members join a company with deep roots in the community and a commitment to professional integrity and client care.
Role Description The Commercial Account Manager is a full-time remote role responsible for managing a portfolio of commercial insurance accounts and providing ongoing service to business clients. In this position, the Commercial Account Manager will handle policy renewals, endorsements, and coverage changes, ensuring that clients’ insurance programs remain accurate and up to date. Daily tasks include responding to client inquiries, reviewing coverage options, preparing proposals, coordinating with carriers, and assisting with claims-related questions. The role also involves identifying opportunities to enhance coverage, cross-sell additional products, and support producers in securing new business. The Commercial Account Manager will maintain detailed records in agency systems, collaborate with internal teams, and uphold high standards of communication, professionalism, and client satisfaction in a remote work environment.
Qualifications
Candidates should possess strong account management skills, including portfolio oversight and relationship management.
Candidates should possess excellent customer service skills to address client needs, resolve issues, and deliver a positive client experience.
Candidates should possess solid insurance knowledge, ideally in commercial lines, including policy structures, coverage forms, and carrier processes.
Candidates should possess clear and professional communication skills, both written and verbal, for interacting with clients, carriers, and internal teams.
Candidates should possess sales and business development skills to recognize coverage gaps, recommend solutions, and support growth of commercial accounts.
Additional beneficial qualifications include experience in an insurance agency or brokerage, proficiency with insurance management systems, strong organizational and time-management skills, and attention to detail.
Relevant state insurance licenses (such as Property & Casualty) and a high school diploma or equivalent are required; a college degree in business, finance, or a related field is preferred.

Work arrangement
Yes