Technical Consultant Intern

Position Summary
The Technical Consultant Intern is an entry-level role within the Professional Services team, designed for students or recent graduates who are interested in gaining hands-on experience in software implementation, technical consulting, and process automation using modern technologies, including AI.
In this role, the intern will support Technical Consultants and Project Managers during customer implementations of Sovos software solutions. The intern will learn how customers integrate enterprise systems (such as ERP platforms) with Sovos products, assist with technical configuration and troubleshooting, and collaborate on initiatives to identify opportunities to automate tasks, improve processes, and increase team efficiency through AI and digital tools.
This position offers strong exposure to SaaS implementations, technical problem solving, and innovation in a Professional Services environment.
Key Responsibilities
Support the Professional Services team during customer software implementations
Assist with the configuration and validation of Sovos applications based on documented implementation guides and best practices
Help prepare and review technical deliverables such as configuration files, templates, and validation outputs
Assist in troubleshooting basic technical or data issues under the guidance of senior team members
Collaborate with the team to identify repetitive or manual tasks that could be improved through automation or AI-driven solutions
Experiment with tools (including AI-based tools) to help optimize workflows, documentation, data validation, or analysis activities
Participate in internal project meetings, training sessions, and knowledge-transfer activities
Document implementation steps, findings, and improvement ideas clearly and accurately
Communicate effectively with internal team members to provide status updates and share learnings
Learning & Development Opportunities
Gain real-world experience working on customer-facing software implementation projects
Learn how enterprise systems (e.g., ERP, tax, compliance platforms) integrate with cloud-based solutions
Develop foundational skills in technical troubleshooting, data analysis, and configuration
Learn how AI and automation can be applied to Professional Services processes to increase efficiency and quality
Contribute ideas and prototypes for improving internal processes and tooling
Receive mentorship from experienced Technical Consultants and Project Managers
Exposure to Professional Services delivery models, customer lifecycle, and industry best practices
Required Qualifications
Currently pursuing a degree in Computer Science, Information Systems, Engineering, or a related technical field
Basic understanding of software applications, data concepts, or system integrations
Interest in learning how AI, automation, or digital tools can improve technical or operational workflows
Strong analytical and problem-solving skills
Ability to follow technical instructions and document work clearly
Good written and verbal communication skills in English
Comfortable working in a remote, team-based environment
Preferred Qualifications (Nice To Have)
Basic knowledge of SQL, XML, CSV files, or data formats
Familiarity with cloud-based software, SaaS concepts, or automation tools
Exposure to AI tools, scripting, data analysis, or workflow automation (academic or personal projects are welcome)
Interest in technical consulting, professional services, or customer-facing technical roles
Prior internship, academic project, or coursework related to software systems or data
Key Skills & Competencies
Curiosity and willingness to experiment with new tools and technologies
Attention to detail and continuous improvement mindset
Strong organization and time management skills
Ability to accept feedback and apply it quickly
Team-oriented mindset with a proactive attitude
Interest in efficiency, automation, and smarter ways of working

Work arrangement
Yes