Legal Operations Specialist

At our core, we are an AI-powered entertainment company with a deeply human-first philosophy. We believe technology should amplify creativity. Our proprietary AI systems work alongside writers, voice artists, and creative teams to help stories scale globally, faster, smarter, and with cultural depth and emotional integrity intact.
Today, Pocket FM is home to a vibrant community of 250+ million listeners, 300,000+ creators, and 100,000+ audio series. With over 140 billion minutes streamed annually, we have emerged as one of the fastest-growing media-tech companies in the world, and we are just getting started. We operate at a massive global scale, but with a startup mindset: curious, fast-moving, and deeply owner-driven.
At Pocket FM, teams are encouraged to think boldly, move with intent, and build for long-term impact as we shape the future of audio-first storytelling worldwide
About the Role :
The Legal Operations Specialist supports the day-to-day operations of the Legal Department, with ownership across legal financial operations, CLM administration, matter records, operational documentation, and Legal intake. The role partners with Legal, Finance/AP, Business Operations, outside counsel, and CLM vendor support to keep Legal Operations accurate, organized, scalable, and efficient.
This is an execution-focused role with meaningful ownership.The Specialist follows established processes, manages assigned workflows independently, and suggests practical improvements when better ways of working are identified.
What You'll Do
Legal Technology, CLM, and Systems
Manage the CLM, including users, permissions, configuration, and support
Create, test, publish, and maintain CLM templates and workflows
Train users and maintain documentation for Legal tools and workflows
Operational Support and Process Execution
Triage shared Legal inboxes, archiving non-legal items and escalating legal matters
Support Legal and business users with operational questions and system issues
Execute Head of Legal Operations priorities and support department initiatives
Suggest practical improvements to increase efficiency, accuracy, or automation
Legal Financial Operations
Own invoice review, billing guideline compliance, and NetSuite payment submission
Reject or return incorrect invoices and resolve billing issues with outside counsel
Manage purchase orders under established rules and onboard Legal vendors in NetSuite
Maintain outside counsel, spend reporting, and quarterly forecasts
Matter, Knowledge, and Documentation Management
Maintain matter records, metadata, required documents, and cleanup efforts
Create and maintain SOPs, playbooks, Runbooks, and operational documentation
What we need
Experience with legal operations, invoice review, billing, or vendor management processes
Experience with CLM, ERP, knowledge management, collaboration, or AI productivity tools
Familiarity with SpotDraft, NetSuite, Google Workspace, GC.ai, Notion, Confluence, or similar tools preferred but not required
Process-oriented: follows, improves, and documents repeatable workflows
Detail-driven: catches errors before they become operational or financial issues
Systems-minded: learns and supports business technology platforms quickly
Service-oriented: provides practical, responsive support to users
AI-curious: uses technology to work more efficiently
Reliable executor: follows through and keeps operational data current

Work arrangement
Hybrid