Technical Support Executive- Electrical and Electronics

ONLY APPLY IF YOU ARE FROM MOHALI , TRICITY OR NEARBY AREAS IN PUNJAB
Job Title: Technical Support Executive – Electrical & Electronics
Company: ITC India Pvt. Ltd.
Location: Mohali, Punjab
Experience: Fresher
Qualification: B.Tech / Diploma – Electrical / Electronics
Employment Type: Full-Time
*Job Summary*
ITC India Pvt. Ltd. is looking for a Technical Support Executive to work with our testing and calibration laboratory. The role is suitable for fresh B.Tech/Diploma candidates from Electrical and Electronics backgrounds who are interested in technical coordination, customer support, testing-related documentation, and laboratory operations.
*Key Responsibilities*
* Coordinate with customers regarding testing and laboratory service requirements.
* Handle customer calls, inquiries, and follow-ups professionally.
* Understand basic customer requirements related to electrical/electronic product testing.
* Coordinate with the technical and laboratory team regarding testing requirements and status.
* Assist in preparing and maintaining testing-related documents and records.
* Prepare and update MS Excel sheets, trackers, reports, and databases.
* Prepare and maintain documents using MS Word.
* Maintain customer information, testing details, quotations, reports, and other records.
* Coordinate with customers regarding samples, required documents, testing status, and reports.
* Assist the team in checking documents and information for accuracy and completeness.
* Support QA and quality-related documentation as per internal procedures.
* Maintain proper filing and records of laboratory and customer documents.
* Follow up with internal teams and customers for pending information or requirements.
* Escalate technical queries or issues to the concerned senior/technical team.
* Assist in day-to-day laboratory coordination and documentation activities.
*Required Skills*
* Good understanding of basic Electrical / Electronics concepts.
* Good communication and customer-handling skills.
* Basic to good knowledge of MS Excel and MS Word.
* Good documentation and data management skills.
* Good follow-up and coordination skills.
* Attention to detail and accuracy.
* Willingness to learn about testing, calibration, laboratory processes, and quality documentation.
* Comfortable with customer calling and regular office coordination.
*Eligibility*
* B.Tech / B.E. – Electrical / Electronics
* Diploma – Electrical / Electronics
* Freshers can apply.
* Candidates with internship or academic project exposure in testing/electrical/electronics will also be considered.
*Why Join Us?*
* Work exposure in a professional testing and calibration laboratory.
* Opportunity to work with technical and laboratory teams.
* Practical exposure to testing-related documentation and customer coordination.
* Training and learning opportunities for fresh engineering candidates.
* Career growth based on performance.

Work arrangement
No